Operations Manager

Minimum Qualifications:
B Comm finance related

South African drivers’ license

No criminal Record

Experience

5 years financial experience

5 years managerial experience

Above years should include experience in the hospitality industry

Package

Salary R 40 000 negotiable depending on qualification, experience, and references

Live in position

Meals while on duty

3 week/1 week Cycle leave

15 days annual leave

Provident fund

**Responsibilities**:
Responsibilities include but not limited to:
Meticulous in all aspects of managing the lodges and managing the general managers and other staff

Managing, Overseeing and Disciplining Staff

Staff training and development

Review and oversight of allocation of Airport Transfers

Assistance around the lodge in other departments if needed

Reporting to Directors and Head Office

Managing storeroom

Staff Management

Wage costs and staff welfare

Staff discipline

Payroll - review of clocking system information sent to head office.

Act as intermediary i.t.o improving the accuracy and quality of information between the lodges to head office

Employee leave management

Attendance registers are kept up to date daily by GM’s /HOD’s

Financial

Cost control and cost management.

Obtain a deep understanding of the reservations systems, financial procedures and the stock and POS system in order to be

able to assist with queries that may arise.

Review and oversight on stock levels, implementation of minimum par levels and reordering levels.

Review and oversight of stock control and stock takes.

Review and oversight of the POS and stock management system (Forming a deep understanding of the system in order to solve

any issues from lodge level and from the storeroom).

Ensure General Managers send all stock, petty cash and Daily cash controls are kept up to date and balanced.

Control and oversight of petty cash.

Review and checks at lodge level on curio, bar, kitchen, etc.

Review and reconciliation of fuel reports and physical checks on fuel levels.

General Operations Manager:
(Continued)

Lodge Division

Manage the General Managers and other staff.

Ensure the lodge maintains the required standards aesthetically.

Ensure costs are maintained as per the required standard.

Assist with Events planning and execution.

Assist with menu planning and cost control.

Ensure day to day operations are being met, this includes speciality groups (ie Kosher).

Liquor licenses are up to date (December yearly).

Tourism grading council.

Health and safety standards are met.

Other Attributes

Ability to lead a team and take control in a busy environment.

Provide leadership to staff.

Maintain lodge facilities’ standards.

Manage the requisite administration processes.

Control operations costs.

Utilize control systems, delegate and coordinate the tasks and duties of individuals and groups in a way that ascertains the

smooth flow of work throughout the workplace.

Exercise budget control.

Present and provide a level of hospitality which personifies Company standards.

Monitoring of stock and weekly report taking.

Food quality check.

Demonstrated leadership skills and ability to foster teamwork.

A commitment to internal and external customer satisfaction.

The ability to work in a team environment.

Understanding of cross-department dependencies & ability to work productively with all areas of the business.

Ability to work under pressure and juggle multiple tasks.

Problem solving and decision-making capacities.

Ability to delegate and attention to detail - very important.

Outstanding organizational and interpersonal skills.

Flexible and thrives on change.

Mature and responsible.

Well spoken, well-groomed and presentable.

Strong leadership capabilities.

Positive attitude and approach toward team work.

Hands on approach towards the guest experience.

Ability take initiative and problem solve.

Excellent guest interaction skills.

Passionate and pro-active towards personal growth and training.

Overseeing hosting allocations.

Overseeing general staff allocations.

Managing sight inspections.

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (preferred)

**Experience**:

- 5* Game Lodge Management: 5 years (preferred)
- Big 5 Reserve: 5 years (preferred)
- Hotel Finance: 5 years (preferred)