Aftersales Dealer Manager

2 weeks ago

Johannesburg, South Africa JV Human Capital Full time

To be successful in this role, The DSM will provide daily support for customers and dealers with emphasis on achieving customer loyalty and dealer satisfaction; provide feedback to the National Aftersales Manager about the marketplace regarding owner expectations, dealership performance, and franchise compliance; and other After Sales projects as required. The DSM will provide field After Sales support to customers and dealers, emphasizing customer loyalty and dealer satisfaction. The DSM will also be responsible for the motivation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer; also responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development and implementation of parts retail, wholesale, and marketing strategy (parts and service). Work with After Sales Manager to achieve the region’s Aftersales qualitative and quantitative goals (Key Performance Indicators).

**Responsibilities**:
❖ Provide feedback to the After Sales Manager about the marketplace regarding owner expectations, dealership performance, franchise compliance, and other After Sales projects as required.

❖ The DSM will also be responsible for the implementation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer.

❖ Responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development, and implementation of parts retail, wholesale, and marketing strategy (parts and service).

❖ Work with the Aftersales Manager to achieve the region’s AfterSales qualitative and quantitative goals (Key Performance Indicators).

❖ Dealer assistance and provide technical assistance and support for incoming concerns and issues related to vehicles.

❖ Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.

❖ Customer interaction & assistance from time to time

❖ Dealership personnel/training management

❖ Warranty policy & procedures management

❖ Dealer Parts sales & Policy and procedure management

❖ Operating standards compliance

❖ Dealer aftersales department management

❖ Dealer Warranty & Warranty Audit management

❖ Dealer certification & Evaluation process management

❖ Monthly reporting to Aftersales Manager.

**Qualifications & Skills**:
❖ Technical Qualification

❖ 2-3 years’ experience as a technical DSM on OEM level will be advantageous.

❖ 5 years’ experience as a working foreman or workshop manager
- minimum requirement

❖ Demonstrate strong written and oral communication skills.

❖ MS Office proficiency (strong MS Excel skills required).

❖ Thorough product knowledge with the ability to give on-the-job instructions in Dealer Management Systems.

❖ High amount of traveling will be required.

❖ Thorough understanding of dealership After Sales functions

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Automotive: 5 years (required)

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