Operations Manager

5 days ago

Krugersdorp, South Africa TABE TRADING & PROJECTS (PTY) LTD Full time

**Position Overview**

**Key Responsibilities**
- Manage the overall daily operations of the iSafe Control Centre.
- Supervise Shift Supervisors and ensure consistent staff performance across all shifts.
- Maintain 24/7 operational readiness, including system uptime, communication channels, and dispatch efficiency.
- Oversee monitoring of all alerts, emergency activations, and field responses.
- Ensure incidents are logged, reviewed, and closed with proper reporting and quality assurance.
- Liaise with SAPS, CPF, municipal officials, and private security partners.
- Develop and implement operational policies, shift schedules, and reporting procedures.
- Conduct performance evaluations, disciplinary processes, and ongoing staff training.
- Prepare weekly and monthly operational reports for management.
- Maintain a culture of accountability, professionalism, and continuous improvement in the control centre.

**Minimum Requirements**
- Extensive experience (minimum 6 years) in control room or emergency response management.
- Proven track record in supervisory or managerial roles within security, safety, or communications operations.
- Strong understanding of digital dispatch systems, CCTV monitoring, GPS tracking, and control room software.
- Excellent leadership, communication, and decision-making skills.

Sound administrative and reporting ability (Microsoft Office, documentation, data accuracy).
- PSIRA Grade A certification will be an added advantage.
- Valid driver’s licence (Code 8 or higher).
- Must be available for rotational supervision, including weekends and public holidays if requested.

**Qualifications**
- Grade 12 Matric Certificate
- Postgraduate Diploma/Honours in Project Management
- Valid PSIRA certificate (Grade A)

**Remuneration & Benefits**
- Competitive managerial salary package.
- Leadership and systems training provided.
- Company communication tools and workstation included.
- Opportunities for career advancement within iSafe operations and national expansion projects.

**How to Apply**
- **Submit the following documents**_:

- Detailed CV
- Cover Letter
- Qualifications Certificates
- Certified copies of ID (not later than three months)
- Police Clearance (not later than six months)

**Job Types**: Full-time, Temp to perm
Contract length: 24 months

Work Location: In person

Application Deadline: 2025/11/07
Expected Start Date: 2025/12/01

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