IT Change Coordinator

Who are we?
Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam. What will you do?
This position is a supportive role of the SGT Change Management Role and the Change Process for
Outputs
Monitor compliance to the Change Management Process
Identify training needs and development of Change Management Training.
Business benefit, Risk and Impact assessment of all changes
Monitor and report on the status of Changes
Review and endorse Implementation Plans for Compliance.
Review and endorse Communication Plans for Compliance.
Review and endorse Back out Plans for Compliance
Liaise with Stakeholders and technical staff with regards to Scheduled Changes.
Reviewing the detail and quality of Changes logged for implementation
Ensuring all required documentation is attached
Following up on open changes
Ensuring High Impact Changes are scheduled on the SGT Change Calendar
Review & updating of the Change Calendar
Scheduling of Weekly CAB & Daily ECAB meetings
Compiling & distributing of the CAB Agenda together with the Forward Schedule of Changes and
distributing of CAB Minutes
Finalising & Distributing the Weekly Approved Schedule of Changes as approved by CAB
Assisting users with change queries
Arranging of Post Implementation Reviews
Taking minutes in Post Implementation Review Meetings and upload PIR documentation
Monitoring and Maintaining the Change Management Mailbox
Regularly reviewing the Distribution lists for Change Minutes
Attending Pre-Cab meetings
Follow Up on Changes still in Pending Implementation Status
Performing Change Management Standby Duties
Assisting with ECAB meeting and compiling and distributing the list of Daily Emergency and Unplanned
Changes
Assist with obtaining approvals from Server and Application owners for changes
Represent Business in SGT CAB
Assist with administrative tasks during and after CAB and eCab
Perform Change Management Standby duties on a rotational basis according to a scheduled Standby Roster Qualifications and Experience

**Qualifications**:
IT related Degree or Diploma or/ and a minimum of 3 years relevant IT experience.
ITIL Foundation or/and Change Management Practitioners Certification
Experience
3 - 5 Years IT Experience
2+ years’ experience in Change Management would be advantageous
Knowledge of the Application Systems and Infrastructure as well as a good understanding of the
Sanlam Business would be advantageous Knowledge and Skills Change Problem Management Change requests Project Management Tools Reporting and Administration Quality, compliance and accreditation Personal Attributes Communicates effectively - Contributing through others Manages complexity - Contributing through others Plans and aligns - Contributing through others Optimises work processes - Contributing through others Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.