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Programme Manager

2 weeks ago

Johannesburg, South Africa BankservAfrica Full time

Job Title- Programme Manager- Location- Selby - Johannesburg, GP 2001 ZA (Primary)
- Occupational Level- Senior Management- Job Category- Project Management- Job Type- Permanent- DescriptionBankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE

The main purpose of the Programme Manager role is to coordinate the projects within a programme effectively and manage large initiatives, managing both the dependencies and interfaces as well as oversight of any risks and issues arising. Through planning, monitoring progress, resolving issues, and initiating appropriate corrective action, the Programme Manager drives the successful outcome of programmes and large initiatives.
Programme Manager responsibilities amongst others include planning activities, milestones, risk plans, and a comprehensive plan. A Programme Manager is also responsible for time and budget management, the delivery of the agreed objectives, as well as managing stakeholder relationships.
- Responsibilities include but not limited to:
Leads or coordinates planning activities for complex initiatives to devise a feasible plan that achieves the goals and objectives of the initiatives aligned with business strategy.
- Defines problems and scope parameters, organizes meetings, assigns responsibilities, develops schedules and milestones, identifies structures of authority and processes for decision-making, and determines resource requirements.
- Understands and articulates the expectations for the deliverable/s and ensures shared understanding within the team.
- Establishes and maintains relationships with all stakeholders and manages resources throughout.
- Measures performance using appropriate systems, tools, and techniques.
- Reports on the status including key performance indicators (KPIs), cost, timing, and staffing.
- Troubleshoots and manages activities to ensure adherence to internal and external quality standards.
- Performs risk management to minimize risk or change risks to opportunity.
- Identifies and resolves obstacles to completing initiatives on time and within budget.
- Recommends schedule changes, cost adjustments or resource additions when necessary.
- Uses appropriate verification techniques to manage changes in scope, schedule, and cost.
- Creates and maintains comprehensive documentation.
- Identifies and resolves difficult complex issues, reports, and escalates to management as needed.
- Banks
- South African Reserve Bank (SARB)
- Banking Association South Africa (BASA)
- Payments Association of South Africa (PASA)
- Other BankservAfrica Customer Organisations, Retailers, and Regulators
- Senior Management and Executive Management
- Business Unit Managers and Product Owners
- IT Managers and Staff

1 Leadership and Charisma:

- A programme manager should exhibit charismatic leadership. They must inspire and motivate their team, stakeholders, and industry players.
- Their ability to communicate a compelling vision and rally people around common goals is crucial.

2.Industry Knowledge and Relationships:

- Deep understanding of the South African payments landscape, including regulatory bodies like the South African Reserve Bank (SARB), The Banking Association of South Africa (BASA), and the Payments Association of South Africa (PASA).
- Strong networking skills to build and maintain relationships with industry players at all levels.

3.Resource Integration:

- The programme manager should be adept at bridging silos. They must make resources across different banks (such as Nedbank, ABSA, and Standard Bank) feel like they are part of a unified effort.
- Fostering collaboration and a sense of shared purpose is essential.

4.Adaptability and Ambiguity Tolerance:

- The payments industry is dynamic and complex. The ideal manager should thrive in an environment of uncertainty and ambiguity.
- Their ability to navigate through complexity, adapt to changing circumstances and make informed decisions is critical.

5.Stakeholder Management:

- Programme managers must be skilled at stakeholder engagement. This includes not only banks but also vendors, technology partners, and government bodies.
- Awareness and appreciation of the diverse cultural landscape in South Africa.
- Balancing competing interests and ensuring alignment is part of their role.

6.Project Management Expertise:

- Strong project management skills are essential. This includes planning, execution, risk management, and monitoring.
- They should be able to oversee multiple projects simultaneously.
- Understanding of technical aspects of payment systems and technologies to facilitate informed decision-making.

7.Purposeful Approach:

- The ideal manager focuses on outcomes. They drive projects toward successful completion, meeting deadlines and ach