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Call Centre Team Leader

2 weeks ago

Honeydew, South Africa DNR AUTO ASSIST Full time

**Our Call Centre** **is a small Company based in Randpark Ridge, Gauteng is looking for a Call Centre Team Leader. Below are the responsibilities for this position**:
Good communication skills

Ability to work under pressure

Lead, coach, and motivate call centre agents to achieve and exceed performance targets.

Monitor and manage daily operations, ensuring adherence to quality standards and SLAs.

Conduct regular team performance reviews and provide actionable feedback.

**Requirements**:
Matric

Roadside assistance experience would be an added advantage

Proficient in Microsoft Office

Excellent reporting skills

3-5 years Call Centre Supervisory experience

Application Deadline: 2025/01/25