Technical Supervisor

**Key Accountabilities/ Principal Responsibilities**
***
**PRIMARY DUTIES**
Manage technical maintenance and product development
Manage Staff
Manage Administration
Manage CAFM System
Contract, SLA and Matrix Management
Manage Health and Safety Compliance
Manage Client Relationship

**SECONDARY DUTIES**
**Manage technical maintenance**
Manage all technical maintenance requirements and implementation within environment
Ensure staff are fully conversant with governing standards and ensure compliance with requirements.
Ensure direct subordinates and contractors to ensure timeous execution of maintenance.
Give advice, guidance and technical support to subordinates to enhance development of subordinates.

**Manage Staff**
Define and allocate duties via formal job descriptions and structured task allocation
Manage performance via the formal performance management system
Mentor and train staff - technical and behavioral competencies
Ensure effective disciplinary and grievance management in order to maintain a** **positive working environment and enhance performance.

**Manage CAFM System**
Ensure that Preventative Maintenance is uploaded in the CAFM for all facilities
Monitor quality of Maintenance on the CAFM and provide direction and support to** **ensure the smooth execution of maintenance
Extract reports for analysis and reporting

**Administration**
Manage all administrative elements of the contract
Implement administrative standards in Procurement, Accounts and CAFM
Manage the budget
Ensure implementation of quality management systems

**Health and Safety Compliance**
Ensure compliance to all Health and Safety Standards.
Implement Contractor Health and Safety Management system with staff** **and sub-contractors. (Management System attached)

**Client Relationship**
Maintain a successful business partnership with the client
Manage all aspects of partner interactions with the client.
Identify value added opportunities and make proposals or presentations to the client
Develop, implement and maintain best practice for client services.
Check, manage and monitor compliance of the SLA.
Develop an effective, customer based, proactive relationship at all levels with the** **client.

**Development and implementation of the quality management system and continually improving its effectiveness by**:
Communication to the organisation the importance of meeting the client as well as statutory and regulatory requirements
Establishing the quality policy
Ensuring the quality objectives are established
Conducting management reviews
Ensuring the availability of resources
**Management Soft Services**
Manage Soft Services teams output
Cleaning, Pest Control, Hygiene,
Business Support Management
Document Control

**Key Skills and Experience**
Grade 12
BTech or ND in one of the technical disciplines
Wireman’s License
Min 3-5 year technical experience in Facilities management environment
Enhanced knowledge of:
Air conditioning Maintenance
Electrical Maintenance and procedures
Equipment and machinery
OHSA codes and Health and Safety Procedures
ISO 9000, ISO 14000, ISO 18001
Technical drawing
Computer literate
Good understanding of Labour Relations Act and HR policies and procedures
Good understanding of BBEEE requirements

**People and Management Skill**
Good interpersonal skills
Good and proven Leadership skills
Able to take control of situations
Able to work under pressure
Able to meet deadlines
Strong negotiating skills
Ability to create and maintain budgets
Able to manage Contractors and Service Units in line with agreed Service Level Agreements (SLA’s)
Ability to communicate on high level in both verbal and written format
Customer focused
Self-motivated
Integrity and honesty

**Key result areas**
Understand interworking with various teams to ensure client financial compliances
Understanding that feedback and communication is critical to success

**Additional Responsibilities and Skills**
The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels