Business Process Optimisation Consultant

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- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

The Business Process Optimization Consultant is responsible for leading, managing and deploying business process improvement initiatives, including the drafting, sign-off, and publication of procedure documents and process maps in alignment with Absa’s Policies and Procedures standards. Business improvement / Project execution includes interactively analysing, researching, designing, recommending and implementing innovative and cost-efficient business processes with quantifiable benefits, within Absa.

The Business Process Optimization Consultant will address business problems and needs by defining the overall business requirements with due consideration to process efficiency, cost effectiveness, risk, compliance, local legislation, user experience (UX), and customer experience (CX). To propose solutions that fully address business requirements needed to optimize business and provide end-to-end solutions, in order to improve operational efficiency and effectiveness.

**Job Description**:
Process Optimization and Design
- Identification, Execution, and Implementation of process improvement initiatives aimed at improving efficiencies and effectiveness of business.
- Updating processes and procedures, overseeing deployment and publication of processes and procedures across the organization.
- Provide input into the documentation, formalisation and validation of the to-be concept and design proposals.
- Define process performance criteria and requirements in terms of business-centric & customer centric measures (e.g.: Time, cost, value, response time etc.)
- Proactively participate in business improvement forums and change initiatives
- Act as coach to business (line managers) regarding process re-engineering and improvement methodologies and principles.
- Facilitate and integrate process optimization & process designs initiatives amongst role-players
- Effectively network with all stakeholders to drive change through cross-functional teams breaking barriers to silo thinking and behaviours, within Business Units, ensuring support to achieve project goals.

Business Analysis
- Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.
- Measure and baseline all current main value chains' performance and comparison of the To-Be process performance.
- Deliver quantifiable savings & benefits, in line with improved customer experience, through projects.
- Responsible for the on-time collection and analysis of all metrics related to projects and the production of agreed format reports for the monthly business reviews.
- Facilitate and conduct sessions with cross-functional role players to design, develop, and review processes or changes in current operational environment.

Project Management
- Manage and coordinate (assist in) implementation efforts of enhancements and change initiatives.
- Ensure inputs are provided to changes reflected on appropriate Absa supporting and training documentation.
- Deliver project objectives to achieve desired quality and impact, within time period planned and within approved budget.
- Responsible for project stakeholder communication and management before and during the implementation.
- Execute performance improvement projects within agreed time frames across Absa.
- Provide project management capability to setup, manage and control projects throughout their lifecycle.
- Identify and manage work stream interdependencies, risks and issues affecting the successful delivery of the project.
- Set up processes to monitor and manage changed processes and maintain their sustainability

Research and Development
- Research Financial Industry Market Trends with respect to Products, Services, Process and Technology.
- Assist in maintaining the Business Process Management Library with the Process Custodian.

Consulting, Coaching and Mentoring
- Motivate, Lead and Direct project team members & consult with business unit managers towards achieving goals.
- Share best practices both within Projects and between team members across the business.

Business Alignment & Subject Matter Expert (SME) inputs
- Create & maintain synergies with various stakeholders before / during / after process re-engineering and implementation.
- Interact and attend meetings and workshops to ensure initiative impacts are pro-actively identified so that implementation can be coordinated.
- Present initiatives at various change councils, delivery councils and other such forums.
- Ensure that promises to business are met & delivered, highlighting constraints for implementation time periods.
- Identify i