Team Leader

1 week ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Credit Card you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To manage allocation and quality of work within area of responsibility

Are you someone who can:

- Control expenditure and identify process improvements to contain and reduce costs
- Creates solutions to meet customer demands
- Deliver internal and external customer service excellence through adherence to quality service standards
- Manage risks in own area of responsibility
- Ensure development and continuous value add improvement to operational processes
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
- Track, control, and influence activities with the specific aim to increase and improve operational efficiencies and do Call Quality Management (CQM) through random sampling of call monitoring, for the industry
- Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team
- Must have Matric
- 1 - 2 years leadership experience is an added advantage
- Must have an understanding of Credit Card
- Must have exposure to SARB and BOP (Balance of payments) reporting
- Must have an understanding of Exchange control rules
- Completed NQF 5 advantageous

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

Job Details

13/09/25

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