Customer Experience Champion

1 week ago


Pietermaritzburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice**experience and qualifications**:

- Minimum Qualification - Grade 12
- Preferred Qualification - Relevant NQF 5
- Experience - 1 to 3 years experience in a retail enviroment



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