Exposure Control Advisor

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

As an Exposure Control Advisor, you will play an instrumental role within the finance organisation, particularly Accounts Receivable. The Exposure Control Advisor will be the owner of a portfolio(s) consisting of a mixture of large, complex groups of White Glove, credit managed accounts, with special handling requirements as well as standard accounts. The primary responsibility will be the collection of payments related to the marine portfolio on behalf of the company. The main functions of the role are centred around maximizing cash by ensuring payment deadlines are met as well as adhering to company policies. Focus will be on timely collections and the maintenance of past due amounts. The exposure control advisor will also provide support to supervisors and managers across the portfolio.

KEY RESPONSIBILITIES- Front line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts - the Portfolio will consist of a mixture of large, complex groups of White Glove, Credit Managed accounts, with special handling requirements as well as standard accounts- Balance customer service expectations, with credit guidance and sales perspectives.- Maximize cash on a monthly basis by ensuring payment deadlines are met as well as adhering to company policies- Provide guidance and training to more junior Advisors and provide support to collection leaders across the portfolio- Verbal and written collection of Accounts Receivable from a worldwide base of customers.- Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.- Determine and document reasons for overdue payments - obtain payment commitments- Record information about financial status of customer and status of collection efforts.- A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed- Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.-
- Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables- Identify and escalate potential problems related to the financial status of a customer/group to necessary teams- Identify negative changes in customer payment behavior and alert management accordingly.- Recognize the balance required between effective collections and maintaining a positive customer experience.- Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.- Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.- Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas

PERSON SPECIFICATION (BACKGROUND AND SKILLS):
- Proven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience.- Bachelor's degree in Finance, Accounting, or Business Administration preferred- Consideration also given to experience in Credit, Financial Operations, or Customer Service.- Must be proficient in Microsoft Office - specifically Excel and Word.- Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.- Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.- Must be able to work individually and as a team in a goal-oriented setting.- Good negotiation skills.- Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.- Must be self-motivated and have excellent time management skills.- Must have excellent verbal and written communication skills with a strong sense of Customer Service.- Must have very good organizational skills.- Transportation, Energy, or Commodities industry experience preferred, but not required.- Multi Language skills desired but not required

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