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Cpq Support Specialist
2 weeks ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
( Relationship Banking) Salesforce CPQ Specialist Support
Tech Support resources will
- AVP Level
- Analytical and a problem solver
- Certified Salesforce Administrator
- CPQ Salesforce Certification
- 3 to 5 Years Salesforce CPQ experience
- 3 to 5 years Product Pricing Experience
- Strong understanding of the Salesforce platform
- A Bonus would be Certified Salesforce Platform Dev 1 Certification
- Understanding of complex Product Bundle configurations and the setup in CPQ
- Experience working in an agile environment
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Excellent verbal and written communication skills, with ability to communicate effectively across different teams and levels of the organization to gather requirements and oversee projects beginning to end.
- Ability to navigate a complex organization independently to meet team and company objectives.
- Entrepreneurial motivated self-starter with excellent work ethic and team-first attitude
- Bachelor's Degree in Computer Science, Information Science, Business Administration or related technical field experience - A nice to have but not required
**Job Description**:
**Responsibilities**:
- Manage and resolve daily incidents/issues experienced by business
- Act as key point-of-contact / 1st level support for the communication and resolution of the Applications incidents
- Act as key point-of-contact and first level of support for the communication and resolution of CRM/CPQ related questions/issues
- Gather customer software requirements and configure on CPQ.
- Design, configure required functions in the CPQ Salesforce environment.
- Maintain efficient, reusable, and reliable functions on CPQ
- Ensure the best possible performance, quality, and responsiveness of CPQ
- Identify bottlenecks and bugs, and devise solutions to these problems
- Help maintain code quality, organization, and automatization
- Ensure compliance with the documented software processes and procedures throughout the life cycle of software products
- Align with business analysts, administrators and users of CRM/CPQ reporting tools to reflect sales structure systems
Ability to go beyond the numbers and consider the broad business implications in helping management and business partners identify and exploit opportunities to improve business performance
- Participate in creating and executing manual test cases as well as helping in UAT efforts.
DevOps
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
Education
Bachelor's Degree: Information Technology
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
