Operations Efficiency Enabler

1 week ago

Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

**THE OPPORTUNITY**

We have an opportunity for an **Operations Efficiency Enabler** to join our **Operations** team. The purpose of this role is to acts as the liason between various departments, suppliers, and store teams to ensure seamless execution of business processes. This position requires frequent travel to various Hungry Lion locations.

**DUTIES/ RESPONSIBILITIES**
- Action short notice Inter-Branch Transfers as needed and assist and follow up to ensure timely resolution.
- Work closely with suppliers to align delivery models with business trends.
- Monitor stock thresholds daily and create necessary action plans.
- Assisting in monthly store openings by ensuring they have enough stock, equipment is working optimally and that the procedures are followed.
- Provide support to Ops Managers and RMs with the development and implementation of Success Routines (SR).
- Coordinate RM calendars for synchronisation.
- Escalate issues such as critical low stock and market-affecting shortages to RMs and suppliers on a day-to-day basis.
- Escalate maintenance issues and follow up for resolution.
- Collaborate with multiple departments to align operational needs.
- Respond to tickets logged regarding stockcount discrepancies in stores.
- Conduct in-store audits to determine cause of discrepancies.
- Submit audit reports to RMs and Ops Managers for feedback and closure of the ticket.
- Facilitate efficiency-driving sessions at stores when necessary.
- Weekly KPI update sessions with RMs and Ops Managers.
- Escalate supplier quality issues weekly, copying relevant stakeholders for resolution.
- Address food cost reports and investigate discrepancies.
- Assist stores with financial errors through system tickets.
- Ensure consistent oversight of the intervention team.

**REQUIREMENTS**
- Tertiary Business or Internal Audit qualification is preferred.
- Previous experience as a Branch Manager in a QSR chain or at least 3 years experience in QSR operational support.
- Valid driver's licence essential.
- Proven experience in inter-departmental collaboration, auditing and experience with ticketing systems is desirable.

**COMPETENCIES**
- ** Communication**:Excellent verbal and written skills for effective engagement with suppliers, RMs, and stakeholders.
- ** Organisational and Problem-Solving**: To address and resolve operational issues proactively.
- ** Time Management**: Skilled in prioritising daily, weekly, and monthly tasks.
- ** Collaboration**:Strong teamwork abilities across departments like procurement, marketing, HR, and finance.
- ** Attention to Detail**:Accuracy in reporting, auditing, and tracking processes.
- ** Technical Proficiency**:Familiarity with operational software, reporting tools, and ticketing systems.

**_ Closing date: Sunday, 29 December 2024_**

KJuojBhrkm

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