Customer Data Analyst

2 days ago

Durban, South Africa First Group Management Full time

Job overview
First Group Hotel and Resorts seeks the services of an experienced CRM (customer relations marketing) manager to head up the implementation of Microsoft Dynamics Software across the Group. The individual should have minimum five years related experience and be able to liaise with various department managers to structure campaigns and communications throughout the group’s customer base, to improve customer relations and sales of the groups products and services.
Key performance areas
Customer journey development - creating and maintain customer satisfaction goals.
Create plans to address the business needs which may fluctuate from time to time.
Addressing customer concerns and complaints in most effective manner.
Creating sales plans to generate and increase revenue.
Marketing to optimise data and utilise such to achieve optimum turn-around times.
Building long-term relationships with key clients
Study competition to find new ways to retain customers
Collaborate with internal teams.
Make recommendations based on data interpretation.
Collaborate with sales and marketing to identify customer support and technology problems and resolve them.
Proactively offer ideas and insights to improve the customers issues and challenges.
Maximise utilisation of products or services sold to customers.
Collaborate with marketing and sales to strategise revenue growth
Competencies required
Marketing and sales qualification advantageous
Ability to take initiative and solve problems independently.
Strong communication skills to effectively communicate at all levels.
Self-motivated
Must have the ability to multi-task and delegate effectively.
Detail-oriented, the ability to work with data and numbers and produce effective strategies to optimise sales.
Innovative and creative thinking
Ability to work as part of a team and independently.
Good organisational and time-management skills
Minimum requirements
To be considered for this position applicants must have at least five years’ related experience.
Be fully computer literate in all Microsoft packages.
Experience in Dynamics would be an advantage, alternatively any other CRM system is essential.

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