Current jobs related to Customer Support Specialist - Cape Town - Daily Maverick
-
German Speaking Customer Support Specialist
8 hours ago
Cape Town, South Africa HR Support Full time**Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...
-
German Speaking
2 days ago
Cape Town, South Africa HR SUPPORT Full time**Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....
-
Customer Support Specialist
3 weeks ago
Cape Town, South Africa Shoprite Group Of Companies Full timeJob title : Customer Support Specialist Job Location : Western Cape, Cape Town Deadline : December 03 Purpose of the Job The Shoprite Send Customer Support Specialist is responsible for providing meaningful support to Shoprite Send regarding customer registrations, general customer queries, and store queries. This role efficiently manages all customer...
-
Customer Support Specialist
5 days ago
Cape Town, South Africa Talent Sam Full timeOur client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals. Who are we looking for: This position...
-
Customer Support Specialist
9 hours ago
Cape Town, South Africa Crypto Banter Full time**About Crypto School**: Crypto School, a part of the vibrant Crypto Banter community, is on a mission to demystify the complex world of cryptocurrency. We provide comprehensive education on cryptocurrencies to empower learners with the knowledge they need to navigate the crypto space with confidence. Our platform is designed to be accessible, engaging, and...
-
Customer Support Specialist
1 week ago
Cape Town, South Africa The Legends Agency Full timeJob Title:Customer Support Specialist (Remote South Africa-Based)Location:Remote, South Africa-BasedShift-based rota covering hours between 10 am-10 pm UK time, 7 days a weekReports To:Customer Support LeadSalary Range:R25,000 R30,000About the Role:This is a customer-facing role supporting both end users and venue partners. The role involves responding to...
-
Customer Support Specialist
9 hours ago
Cape Town, South Africa Aerobotics Full time**About Aerobotics** Aerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are...
-
Customer Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Aerobotics Full time R500 000 - R800 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Customer Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Aerobotics Full time R75 000 - R120 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
-
Customer Support Specialist
2 hours ago
Cape Town, Western Cape, South Africa Aerobotics Full time R45 000 - R90 000 per yearAbout AeroboticsAerobotics is a Vision AI company helping fruit producers get more yield from farm to table. Our large fruit model is trained on the biggest fruit dataset from around the world, creating a flywheel that continuously improves our product for customers. We started with fruit sizing and expanded into forecasting, grading, and are developing full...
Customer Support Specialist
2 weeks ago
**Job Advert Summary**:
**Customer Support Specialist (Entry-Level)**
We are seeking a detail-oriented Customer Support Specialist to assist customers and ensure their inquiries are addressed efficiently and professionally. In this role, you will use tools like Freshdesk to manage and resolve customer support tickets, track issues, and coordinate solutions with internal teams.
This position is ideal for someone with strong communication and organizational skills, who enjoys problem-solving and is comfortable using customer service software. Join our team and play a key role in maintaining The Daily Maverick’s excellent service standards.
**Minimum Requirements**:
**Education**:
Bachelor’s degree in Business, Communications, or a related field (preferred).
**Skills**:
Strong written and verbal communication skills.
Excellent organizational and time-management abilities.
Problem-solving skills with attention to detail.
**Technical Proficiency**:
Familiarity with customer support tools like Freshdesk, Zendesk, or HubSpot.
**Experience**:
Previous experience in customer service, administrative support, or a related field (1 year preferred).
Internship experience in a customer-facing role will also be considered.
**Other**:
Ability to work collaboratively as part of a team.
Commitment to maintaining a professional and empathetic approach when interacting with customers.
**Duties and Responsibilities**:
- **Customer Support**:
- Respond to customer inquiries via support tickets promptly and professionally.
- Resolve issues efficiently or escalate complex problems to senior staff.
- **Ticket Management**:
- Create, track, and update support tickets using tools like Freshdesk, Zendesk, or HubSpot.
- **Collaboration**:
- Work with internal teams to address customer issues and ensure consistent support.
- **Documentation**:
- Maintain accurate records of customer interactions and contribute to knowledge base updates.
- **Process Improvement**:
- Provide feedback on recurring issues to help enhance customer experience and workflows.
