Medical Reception Manager
7 days ago
5years
The Reception Manager is responsible for the overall management of the reception area and reception staff. The incumbent is also responsible for the courteous, helpful, accurate and timeous admission and discharge of patients, as well as creating and maintaining a good working relationship with doctors, nursing staff and other stakeholders in the Hospital.
- Ensure reception staff admit patients in a professional, courteous and accurate manner
- Ensure that deposits and surcharges are collected from patients prior to admission, where risk is identified
- Liaision with doctors regarding Theatre List and diagnosis
- Liaise with nursing staff regarding bed availability
- Ensure reception staff discharge patients in a professional, courteous and accurate manner
- Ensure staff collect outstanding monies due by private patients
- Ensure accurate SAP procedure at all time
- Ongoing staff training and development including customer care
- Introduce ongoing Quality Improvement Programmes
- Liaise with Hospital Management regarding “special” patient arrangements
- Do the banking of Reception, and ensure accuracy on drop register
**Qualifications and Experience**:
- Grade 12 or equivalent NQF Level 4 Qualification
- Related Tertiary Qualification highly preferable
- 5 Years experience in a customer focused environment
- Hospital Reception Management highly preferable
- SAP working experience highly preferable
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