Installations Co-ordinator

20 hours ago

Johannesburg, South Africa Zoom Fibre Full time

**Role Purpose**

To facilitate quality control with contractors who work on our network. To ensure that all contractors adhere to the quality and specifications as stipulated by Zoom Fibre.

**Responsibilities**
- Upon receipt of PO (on AEX/Agility) start the process of fibre installation.
- Ensure that Contractors received all installations allocated to them within sufficient time frames for completion.
- Daily reporting on installations allocated and percentage of completed vs retentions/reschedules that we were unable to complete.
- Keeping AEX / Agility and QuickBase updated at all times with status of installation.
- Follow up on the status of installations to ensure that installations are done timeously and with the correct specification.
- Handle customer related queries as and when needed.
- Notify end users of installations as and when needed.
- Ensure that when dealing with a customer you adhere to the Zoom Fibre quality assurance standards.
- Perform any other work-related duties and responsibilities that may be assigned from time-to time by management.
- Ensure all the above outlined duties and tasks are done in alignment with the “Customer Excellence” strategy.

**Qualification and Experience**
- Matric.
- General computer literacy (MS Excel and Word).
- Literate and numerate.
- 6 months’ experience in coordinating technical fibre installations preferable.

**Skills**
- **Device Configuration -** Good understanding of network device configuration.
- **Customer Relationship Management -** Adopts a philosophy and corresponding processes that focus on identification and satisfaction of the customers’ stated and unstated needs and wants.
- **CRM Software -** Handles software that allows the organization to store, organize, synchronize and search records relating to customer interactions.
- **Communication Skills -** Exchanges information, news, ideas and views to create shared meaning. Communication occurs between levels, departments and employees. Uses appropriate methods of communication and transmits clear, professional messages. Checks own understanding.

**Competencies**
- **Attentive to Detail -** Thorough. Gives care and consideration to all parts and aspects of tasks. Considers fine points.
**Conscientious -** Sees routine tasks through to completion without prompting.
- **Customer Centricity -** Focuses on meeting and exceeding the needs of internal and external customers by anticipating customer needs, delivering within timeframes and to quality standards, measuring customer reaction and maintaining necessary contact with customers.
- **Planning and Organising -** Provides a written account of intended future action to achieve specific objectives within a specific timeframe. This explains what needs to be done, when, how, and by whom.
- **Performance Driven -** Puts in sufficient effort to meet or exceed business and customer expectations both in terms of delivery and quality. Able to act without being promoted to. Demonstrates a sense of urgency, self-motivation and ownership in work. Has a need for achievement. Achieves results.
- **Team Player** - Able to work as part of a team to achieve work goals and targets. Behavioral relationships between members of a group who are assigned connected tasks within a company are harmonious and have a positive effect on productivity.

**Working conditions**
- Office based

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