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E-commerce Channel Owner

2 weeks ago

Brackenfell, South Africa Chenshia Full time

**Position Summary**

The E-Commerce Channel Owner is responsible for managing, growing, and nurturing relationships with key retail and/or e-commerce partners. They ensure client satisfaction, develop strategic account plans, drive sales growth, and support brand visibility.

Key Responsibilities:
**Account Management**:

- Serve as the primary point of contact for designated e-commerce accounts.
- Build and maintain strong, long-lasting relationships with clients, proactively understanding their business needs.
- Coordinate closely with internal teams (operations, logistics, and catalogue management) to ensure efficient execution of client requirements.
- Ensure stock availability, accurate pricing, and alignment of promotional campaigns with client needs and inventory strategy.
- Ensuring timely and professional communication with clients, addressing queries efficiently and maintaining compliance with all merchant SLA metrics

**Sales Growth**:

- Develop and implement strategic account plans to achieve revenue targets.
- Identify and pursue upselling and cross-selling opportunities based on product assortment.
- Monitor sales performance, analyse trends, and adapt strategies to maximise opportunities for growth.

**Catalogue and Marketing Coordination**:

- Support product listings, ensuring accuracy and optimal visibility.
- Ensure product content, images, and descriptions align with brand guidelines and effectively drive customer engagement.
- Ensure all product listings are fully compliant with merchant platform guidelines and SLA metrics, including image, content, category, and policy requirements

**Brand Representation and Market Intelligence**:

- Ensure brand presentation across e-commerce accounts aligns with the company's strategy and guidelines.
- Conduct market analysis, monitor competitor activities, and propose proactive strategies to maintain competitive advantage.

**Reporting**:

- Prepare and present regular sales forecasts and performance reports to management.
- Track and report KPIs such as sales targets, growth percentages, new account acquisitions, and client retention rates.

Qualifications and Skills:

- Bachelor's degree in Business Administration, Marketing, E-commerce, or related fields required.
- 2-5 years’ experience in sales, e-commerce account management, or related digital commerce role.
- Proven track record of achieving or exceeding sales and growth targets.
- Excellent interpersonal, communication, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Digital marketing, data analysis or project management related certifications are a plus.
- Proficiency in MS Office (especially Excel), CRM software, and familiarity with e-commerce platforms.

Personal Attributes:

- Customer-focused mindset.
- Proactive, driven, and results-oriented.
- Effective team player with strong collaborative skills.
- Adaptable and responsive to rapidly changing market dynamics.

**Job Types**: Full-time, Permanent

Work Location: In person