Care Coordinator

**Location**: Remote (South Africa) We seek an exceptionally warm, dedicated relationship builder to serve as our veterinary clinic’s trusted ambassador for all cherished animals and their families. As the Care Coordinator, your overarching purpose will be crafting personalized care experiences through compassionate outreach, mindful coordination support, and leading with education. **Core Responsibilities**: - Conduct thoughtful outreach and follow-ups to forge enduring bonds with families - Develop trusted relationships with patients across our clinics - Guide conversations with empathy to explore patients' needs, preferences and lifestyle - Assess gaps proactively where additional coordination or preventative guidance could enrich pets’ routines further - Identify opportunities to improve access, simplify navigation challenges, "fill in cracks" that may impede seamless journeys - Curate customized care packages - ranging from telehealth visits to specialists referrals to home health products - tailored to each pet's needs - Track patient progress and continuously identify opportunities to better support pets' quality of life - Report back insights to inform physicians and clinic leadership for improvement The ability to forge trusting relationships, demonstrate selfless commitment and handle complex coordination with ease are tablestakes in this role. Our focus is nurturing pets as the whole being - not just symptom management. Join our pioneering team to transform what pet wellness means - 5+ years’ in client services or healthcare coordination position (human or animal medicine) - Proven success developing deep 1:1 client connections and deftly navigating care transitions - Exceptional listening abilities to grasp unstated needs and personalize support - High EQ, warmth and nuanced communication style - Background in animal care, shelter management, veterinary support services, or pharmacy services - Systems thinker, able to visualize the full landscape of care access challenges - Self-directed organizer, comfortable managing complexity without pre-set protocols - Commitment to transparent relationship development vs transactional interactions - Sincere passion for animal wellness and family experience - Additionally desirable: - Licensed Veterinary Technician certification - Experience designing+implementing customer experience initiatives - Familiarity with telehealth platforms and virtual services coordination **Why Join Us?** - **Shape the Future of Veterinary Medicine**: This is a groundbreaking opportunity to pave the way in virtual animal health and directly influence how we expand our remote services. You’ll be on the cutting edge of innovation in the vet industry. - **Generous Salary & Annual Leave**: As a startup we know the immense value of our rockstar first hires. We invest accordingly with competitive salaries and generous annual leave. - **Build Something Special from the Start**: Snoots has big dreams and tons of heart. We’re thrilled to have you define roles like this one from day 1 and share future success together as we grow. - **Friendly & Mission-Driven Culture**: Our clinic and remote team is passionate, ethical, transparent, and humble. We take our work seriously but encourage humor and camaraderie. - **Ongoing Personal & Professional Growth**: Your learning matters here. We’re committed to supporting your goals through continuing education, training, and more perks to come - **Be Part of the Pet Lover Community**: The Snoots pack is full of animal enthusiasts, experts, and advocates. Share your passion for all our furry, feathery, and scaly friends If you think you’d make a pawsome Care Coordinator, we’d love to hear from you Pay: R180 000,00 - R230 000,00 per year Application Question(s): - Why are you interested in working for Snoots? Expected Start Date: 2024/11/01