Branch Manager

**Vacancy**:Branch Sales Manager**

**District**:Richards Bay**

**Region**:KZN**

**Reporting to**:General Manager**

**Overall Purpose of the Job**:
This position requires overall cross functional management and leadership of operational, sales, admin, and technical support teams within the branch. The position will be responsible to manage the end-to-end general management of the branch and develop a sales plan to expand into new territories within the district to align with the regional strategy.

**Minimum Requirements**
- Post matric qualification in General Management advantageous
- Sales, Marketing or Management diploma advantageous.
- Minimum 3 years’ experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate - (existing or to be obtained on appointment)
- Experience in the Security Industry advantageous

**Duties & Responsibilities**

**Leadership**
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.

**New Sales and Business development**
- Drive sales teams to achieve their numbers on a daily basis.
- Ensure and drive Group Basket offerings
- Collaborate with Operational and Sales leads to generate proposals for bulk business/Residential Guarding sites
- Know your community and drive community involvement through operational collaborations and the effective communication thereof
- Manage the profitability of Residential Guarding schemes where applicable

**Attrition**
- Manage all elements of attrition with an aim to always retain.
- Drive reconnections within the branch
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

**Finance, Planning & Controls**
- Submit budget plans and stretch targets for each facet of the branch and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved
- Manage effective collections for the branch

**Operations**
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
- Ensure that service levels throughout the branch is sustained
- Drive a community driven pro-active service throughout the branch
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
- Manage operational Area Managers to ensure operational excellence throughout the branch
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

**Health, Safety and Environment**
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

**Marketing**
- Drive all marketing activations within the branch
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them
- Drive a culture of “content-creation” to remain relevant in the social media space
- Ensure that OTT strategies are implemented and relevant
- Drive effective/pro-active communications

**Commercial**
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

**People Management**
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

**Competencies (Technical & Behavioural)**
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Ma