Project Operations Manager

5 days ago

Cape Town, South Africa Knowledge Focus Full time

**Introduction**

**Duties & Responsibilities**

**PEOPLE**:

- Recruit and retain productive staff who adapt well to the ID Register culture.
- Monitor and maximize the productivity of all Tax Team staff.
- Ensure that all staff are working within the specified processes.
- Interact with clients, lawyers, investors, and administrators effectively and professionally.
- Work with the Operations Director to identify and support the productivity and training needs of colleagues and, occasionally, clients within agreed timescales.
- Actively encourage a culture of continuous improvement through new ideas.
- Clearly own the local delivery of our services in the view of clients and your team members.

**PROCESS**:

- Ensure that all FATCA-CRS and Withholding Tax activity is undertaken within a systemized and defined process.
- Continuously improve the efficiency, control, and timeliness of our delivery.
- Deputize for the Group Operations Director in their absence.

**PROJECT MANAGEMENT**:

- Scope the annual delivery of the FATCA service as a project involving all relevant stakeholders
- Develop an appropriately detailed project plan to monitor and track progress
- Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels
- Manage changes to the project scope, schedule and costs
- Measure performance using appropriate project management tools and techniques
- Report and escalate to management as needed
- Create and maintain appropriate project records.
- Use and continually develop leadership skills
- System
- Maximize the use of technology in all operational processes in order to control risk and improve efficiency.
- Understand the system design and how it is applied.
- Suggest technology improvements in pursuit of efficiency.
- Act as the central point of contact for TIDR process maps and guides relating to the Tax services.

**Will also expect**:

- Minimal task backlog
- Team Utilisation at or above target
- Reporting delivered consistently, accurately and on time
- Pro-active client contact with demonstrable expertise
- Continuously improving systems and processes that are understood by all staff

**Desired Experience & Qualification**
- Chartered Tax Advisor exams completed or in substantial progress
- Project Management qualifications such as PRINCE 2

**Salary**: R780,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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