Data Analyst

**POSITION **:Data Analyst**

**Location **:Braamfontein**

**Department **:Contact Centre**

**Reporting to **:Quality Assurance Manager**

**Mission of South Point**

South Point Management’s mission is to be a **_leading _**provider of **_clean, convenient, safe_** and **_affordable student _**accommodation **_nationally_**. We provide a springboard for students to realise their potential and aspirations by offering an inspiring space to learn, grow and make connections. In summary, an uncompromised environment and student life experience.

**GENERAL PURPOSE**

Responsible for complete, life cycle data generation and outlining critical information for each business unit.

A multi skilled analyst that is responsible for processing large sets of data and connecting that with actions that can drive business impact. Campaign Management and resource planning. You’ll need to be able to explore data, process it, and think very deeply about how to communicate your findings to management.

The data analyst will be responsible for importing, cleaning, transforming, and validating, modelling data with the purpose of migrating data from source systems to a target system and reporting as per business requirements and campaign management

**REQUIREMENTS**:
**EDUCATION**:

- Grade 12
- Data analytics qualification: Data science, MIS

**EXPERIENCE & SKILLS**:
**Essential**
- 2yrs experience in a contact centre (Inbound & or Outbound)
- Experience working with contact centre monitoring systems
- Report design
- Proficient in MS Excel,
- Logical reasoning
- Detail oriented and work with a high degree of accuracy
- Analytical, diagnostic and problem solving skills
- Data identification, integration, validation, interpretation,
- Proficient in MS Excel,
- Logical reasoning
- Attention to detail
- Analytical, diagnostic and problem solving skills
- Data identification, integration, validation, interpretation,
- Database, extraction and manipulation
- Data Analysis
- Data profiling
- Proficiency in data mining and compilation
- Ability to work with big and unstructured datasets.
- Run datasets and develop standard reports
- Deadline driven and able to work under pressure
- Communication, written and verbal
- Must be self-directed and able to complete projects with limited supervision
- Ability to multi-task and prioritize projects

**Desirable**
- Adaptable to changing business priorities
- Tech-savvy, Knowledge of data analysis tools
- Self-motivated
- Customer Excellence
- Campaign management
- Experience in resource planning

**Behavioural Dimensions and Skills required**
- Attention to detail
- Willingness to take ownership and accountability
- Customer centric
- Ability to work under own initiative without guidance, cope well under sustained pressure and deliver to deadlines
- Adaptable to changing business priorities
- Self-motivated

**RESPONSIBILITIES**
- Turn data into information, information into insight and insight which support business decision making,
- Communicate with Business to identify relevant data and data sources
- Collaborate with data stakeholder\s to define data extraction and transformation rules
- Acquire data from primary and secondary data sources and maintain databases/data systems
- Perform detailed analysis and identify data and business rule trends
- Manipulate data to conform to the data rules as defined by business
- Develop and implement data collection systems and other strategies that optimize data quality
- Identify data anomalies and communicate their impact with the business
- Communicate data requirements to the business
- Test, validate and reconcile uploaded data
- Direct business resources on where to store the data.
- Use sources of information and media to gain new knowledge and skill.
- Develop, enhance and run regular reports to support operation requirements
- Explore and analyze datasets with tools like Excel
- Identify data required to answer questions
- Execute data analysis and interpret data based on business requirements
- Perform data quality tests on data sources
- Visualize data insights and communicate your findings to various teams across the organization
- Ensure data quality and alignment between business units
- Continuous business and industry research to provide guidance around data governance and data management
- Analyze and make use of national and local data & insight to design and deliver customer focused services that address the priority areas of CRM
- Provide timely and Accurate data required to help stakeholders to report
- Identify and define the security requirements necessary to protect the data items.
- Identify and define the business rules associated with the data; these should include all data integrity / constraint requirements.
- Perform data profiling of data contained in source systems.
- Provide detailed analysis of all data implemented into the database.
- Provide the data mapping and associated transformation rules for each data item