Tour Guide

The main purpose of the Tour Guide at Birkenhead House is to book and host our guests during a variety of activities, from transfers, to fynbos walks, wine tastings and everything in-between, the Tour Guide is there to ensure we live up to our purpose, which is _"to give our guests a complete experience and a perfect stay"_. This is a seasonal position, an additional Tour Guide on property during the busier summer months. MAIN DUTIES & RESPONSIBILITIES - Looking for opportunities to sell products and services to our inhouse guests - Conducting drives and transfers in a professional manner - Represent the hotel in the best possible light, always being neat, confident, reliable, friendly and respectful - Constantly innovating to offer new and exciting activities and excursions for our guests - Oversee vehicle maintenance, scheduling and licenses - Live and breath the purpose and value statement of The Royal Portfolio REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS - Must have at least 2 years experience Guiding for a luxury 5* hotel - Tertiary qualification is an advantage - Recognised South African Tour Guide certification is essential - Current PDP drivers license permit essential - Excellent verbal and written communication - Exceptionally high guest service focus - Vast general knowledge including history, nature, culture, food, beverage, religion, politics and international current affairs - Well presented, prompt, hard working, knowledgeable, friendly and energetic - Must live locally in Hermanus and have good knowledge of local activities, restaurants, venues, etc. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.