Customer Service Advisor
1 week ago
**Job Advert**
Drive your career forward with this amazing opportunity to join an exciting campaign as a Customer Service Advisor in our vibrant Parktown office on month fixed term contract.
We’re looking for positive, committed and motivated members to join our common goal: exceed customer’s expectations.
You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
This opportunity is a great step in furthering your career and expanding your knowledge. You will have a chance to get to know the ins and outs of the campaign, managing customer queries regarding the booking and planning of their travel arrangements and gaining exposure to different customer scenarios.
You will need to have a passion for communication and problem solving and the ability to keep cool under pressure. You’ll need to be a quick thinker and highly adaptable to new environments. We want fast learners, people who keep their cool under pressure and go-getters with a can-do attitude.
**What you’ll be doing**
- Resolving customer queries in line with operational policies and procedures
- Establishing customer needs to diagnose and resolve problems
- Using questioning and listening skills to resolve customer queries within stipulated timeframes
- Ensuring all customer queries are acknowledged in a timely manner and customers are kept informed throughout the process
- Promoting client products, services and solutions at all times
- Raising incidents to the appropriate stakeholders providing accurate and relevant information
- Ensuring all accounts identified as high risk accounts are closely monitored and appropriate action is taken promptly
- Making recommendations to management concerning issues that may affect the customer experience
- Maintaining and proactively improving systems, product and competitor knowledge taking applicable action for improvements
- Adhering to schedules to ensure customer service is delivered at the required intervals
- Ensuring accuracy and overall quality of work
- Working within required timeframes to ensure the achievement of defined service level agreements
**What you’ll need**
- Matric (Essential)
- Minimum 6 months experience in a customer service role
- Excellent command of the English language
- Proven verbal and written skills (Essential)
- Strong comprehension skills (Essential)
- Excellent Conversational Writing Skills (Essential)
- Advanced computer literacy - ability to speedily navigate various screens and systems effectively (Essential)
- Ability to work rotational shifts in a 24/7 environment
**What we are offering**
- R6825 base entitlement
- Fantastic employee assistance programme (EAP)
- Webhealth benefits: World-class working environment, access to financial well-being sessions, will writing sessions, stress management sessions
- Team building and upskill training opportunities
- Interactive and inclusive company culture
- Subsidised transport home for late shifts (designated areas)
After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.
Job Reference: SA01636
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