Training and Change Coordinator

3 days ago

Cape Town, South Africa Optimal Growth Technologies Full time

Change and Training Coordinator

**Type**: Contract

**Duration**: 10 months

Summary

**Key Responsibilities**
- Partner with the ERP Phase 2 program team to plan and execute change management strategies that promote user adoption and minimize disruption.
- Develop and maintain a change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking.
- Design, develop, and deliver training content (presentations, job aids, e-learning modules, videos) tailored to various user groups.
- Coordinate and schedule training sessions, both virtual and in-person, ensuring participation across impacted departments and sites.
- Manage communications related to system changes, including newsletters, announcements, intranet updates, and stakeholder briefings.
- Potentially utilize the ServiceNow Knowledge Base module to publish, maintain, and organize training materials, job aids, FAQs, and other self-service resources for end users.
- Collaborate with functional leads to identify training needs for all major releases and ensure appropriate materials and delivery methods are in place.
- Conduct post-training evaluations and user feedback sessions to measure training effectiveness and adjust as needed.
- Serve as the primary point of contact for end-user questions related to upcoming changes and release readiness.
- Maintain a library of change and training documentation for ongoing reference and knowledge transfer.
- Ensure change management and training activities align with SOx compliance requirements and organizational governance standards.
- Support continuous improvement by recommending enhancements to change management, training processes, and knowledge base utilization.

**Qualifications**
- Bachelors degree in Communications, Human Resources, Organizational Development, Business, or related field.
- 3+ years of experience in change management, training coordination, or communications for large-scale technology or ERP projects.
- Demonstrated ability to plan, develop, and execute change management and training initiatives from start to finish.
- Strong writing, editing, and presentation skills with the ability to adapt communication for various audiences.
- Proven experience designing and delivering engaging training in multiple formats (instructor-led, e-learning, virtual).
- Experience utilizing and managing ServiceNow Knowledge Base or similar enterprise knowledge management platforms.
- Proven experience working in SOx-compliant environments, ensuring training and change deliverables meet audit and control requirements.
- Proficiency in Microsoft Office 365 (Word, PowerPoint, Excel, Teams) and familiarity with learning management systems (LMS).
- Experience with NetSuite ERP or other large-scale ERP systems.
- Background in renewable energy, utilities, or related industries is preferred.

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