Project Manager

1 week ago

Johannesburg, South Africa Motivity (PTY) Ltd Full time

Manage scope of work, budget, timeframes and quality of deliverables
- Communicate with stakeholders frequently to keep them informed
- Ensure quality delivery of service to the client
- Be the point of escalation for all service delivery issues
- Identify, assess and communicate the impact of changes affecting the customer or service delivery
- Successful service delivery - manage service delivery SLA achievement and high level of customer satisfaction
- Monitor overall performance of services and timelines to deliver
- Good communication around issues and opportunities - get things done, make things happen
- Building, maintaining and analyzing service reports to address any possible delays before it occurs
- Distribute service reports weekly to key internal personnel and client and raise any potential issues
- Removing all obstacles to customer satisfaction and / or financial performance.
- Working with the client and operations team to identify and manage service improvement activities.
- Propose any amendments to improve processes
- Develop and implement processes with client to ensure effective information flow to speed up delivery timelines
- Ensuring operations teams are aware of changes and are prepared
- Building a personal relationship with key client staff
- Collaborating with senior management on client account management and growth
- Customer management: tactful, resolute and committed to providing excellent customer service
- Deliver technical presentations competently.
- Interfaces with customer “executive” level management on a regular basis
- Deliver results: ability to plan and organize self and work in order to achieve objectives and targets
- Maintain in-depth knowledge of product offering
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed objectives
- Clarify responsibilities in the team
- Enable a high performing environment
- Verify times and value captured by project team against the project
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative
- Work with the team to actively grow their skills and lead them in operational Excellence

**Minimum Requirements**
- Degree / Diploma in Project Management
- ITEL Certification and experience
- MS Office suite including MS Projects and advanced Excel skills
- At least 5 years project management/ service delivery management and customer relations of which 3 years in the telecommunication industry
- Account management experience advantageous
- Proven track record of delivering projects within defined timelines under high pressure
- Project & program management: able to manage complex projects including concurrent projects and big client specific programs
- Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
- Quality management background

**Job Type**: Permanent

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Project management: 3 years (preferred)

  • Programme Manager

    6 days ago

    Johannesburg, South Africa Project Management Connection Full time

    **Key Purpose**: - The programme manager’s role is mainly operational since this person is responsible for planning and governance and for overseeing the successful delivery of the epic’s output/product into the relevant Group markets. - Although knowledge of the business is important, there is more stress on his or her project and programme management...

  • SOLUTIONS MANAGER

    1 week ago

    Johannesburg, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Relevant degree in Engineering (Industrial or Process), Finance, LogisticsMinimum 5 years experience in a supply chain optimization roleUnderstanding and ability to:Craft end-to-end supply chain solutions by interpreting resultsprovided by:Solution crafting softwareInventory optimization softwareDrafting software (AutoCAD)Warehouse...

  • Electronic Payments Manager

    2 weeks ago

    Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose**: The key areas of responsibility entails managing the end-to-end operational value chain of the Payment Clearing House Participant Group (PCH PG) which includes - Management of the end-to-end PCH PG functions including members meetings, workshops agendas, priorities management, projects facilitation, incidents management (including...

  • Operations Manager

    2 weeks ago

    Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose**: The key areas of responsibility entail managing the end-to-end projects, governance functions and administration services of the various payment systems. **Key stakeholder management and interaction**: - Internal and external **Responsibilities**: - To manage and lead the end-to-end administration and operational processes and...

  • Project Manager

    4 days ago

    Johannesburg, South Africa Afro Miaki Group Full time

    Partnering with key business stakeholders for IT logistic projects i.e., Warehouse Management Systems (WMS) and Unmanned Weighbridge System (UWB) requirements, and driving business adoption and rollouts of WMS and UWB systems across the African continent. Participate in defining IT logistic projects requirements together, with functional project teams and...

  • Is Project Manager

    2 days ago

    Johannesburg, South Africa A 1L Realization (Pty) Ltd Full time

    Project Management Background The Project Manager has the ability to take ownership and drive the above disciplines with limited direction required and has deep knowledge and skills within project and program lifecycles and contributes as a Subject Matter Expert (SME) in one or two of the PMO disciplines. Each Project Manager will manage a team of technical...

  • Project Manager

    2 weeks ago

    Johannesburg, South Africa Specd Full time

    Job Title: Project Manager Employment Type: PermanentWork Location: On-Site JOB CONTEXT: Were looking for a passionate, energetic, and detail-savvy Project Manager to bring structure, momentum, and excitement to our projects! In this role, youll be the powerhouse that turns big ideas into real resultsleading teams, driving timelines, and keeping every moving...

  • Project Manager

    1 week ago

    Johannesburg, South Africa Specd Full time

    Job Title : Project Manager Employment Type : Permanent Work Location : On-Site JOB CONTEXT Were looking for a passionate, energetic, and detail-savvy Project Manager to bring structure, momentum, and excitement to our projects! In this role, youll be the powerhouse that turns big ideas into real resultsleading teams, driving timelines, and keeping every...

  • Project Manager

    2 weeks ago

    Johannesburg, South Africa Surgo HR & Training Full time

    Our client is an award-winning, internationally acclaimed digital solutions and technology service provider. With a track record of more than 20 years, they have become one of South Africa's leading providers of on-demand customer experience and digital solutions. THE NATURE OF THE PROJECTS UNDER THE PROJECT MANAGER'S CONTROL WILL VARY BUT THE CORE...

  • Project Manager

    2 weeks ago

    Johannesburg, South Africa WePlace Full time

    Gauteng , JHB - Northern Suburbs MarketRelated (Market related) One of South Africa's Banking Giants is looking for an experienced Project Manager to join their team to be responsible for the successful management and delivery of large and complex, high priority projects. Responsible for the successful management and delivery of large and complex,...