Takaful Administration Assistant Kwa Zulu Natal, Gauteng, Western Cape

22 hours ago

Durban, South Africa Big Bang Theory Solutions Full time

Our client is looking for a qualified and experienced Takaful Administration Assistants in the following locations: Kwa Zulu - Natal, Gauteng and Western Cape.

**CORE PURPOSE OF THE JOB**

To provide comprehensive administrative support to brokers within the respective Regions, ensuring efficient processing and management of Takaful policies, enhancing service delivery, and supporting overall business objectives.

**MAIN FUNCTIONS OF THE JOB**

**Policy Administration**
- Verifies and validates policy documentation to ensure compliance with regulatory and internal standards.
- Maintains up-to-date policy records in the system, ensuring data integrity and confidentiality.
- Ensures that clients are onboarded on the iMAL system.
- Follows up on FICA requirements if applicable.
- Follows up with the client on outstanding information and pending quotations.

**Broker Support**
- Provides any administration support to the National Manager, Operations Supervisor and Brokers as and when required.
- Contacts clients in the absence of the Broker and/or Manager, not in an advisory capacity.

**Claims Processing and Resolution**
- Supports the claims team in managing the claims process by collecting necessary documents, verifying details, and communicating updates to brokers.
- Follows up on pending claims, ensuring they are processed within stipulated timelines and that any discrepancies are resolved promptly.

**Compliance and Reporting**
- Ensures that all Takaful processes and documentation comply with the regulatory requirements and the bank’s internal policies.
- Prepares and submits regular reports on policy administration, broker support activities, and compliance metrics to the Takaful Operations Supervisor.
- Identifies areas for process improvement to enhance efficiency and compliance.

**Qualifications**:

- A diploma or bachelor’s degree in Business Administration, Insurance, or a related field. Certification in Islamic finance or Takaful will be an added advantage.

**Experience**:

- Minimum of 2-3 years of experience in an insurance or Takaful administration role would be an advantage.
- Experience in a customer-facing or broker support capacity is preferred.

**Knowledge**:

- Understanding of Takaful principles, policies, and regulatory requirements.
- Proficiency in insurance administration.
- Familiarity with customer service best practices.

Application Question(s):

- Do you have a minimum of 2-3 years of experience in an insurance or Takaful administration role?
- Do you have experience in a customer-facing or broker support capacity?
- Kindly confirm qualification/s obtained
- What is your current cost to company?
- What are your salary expectations?

**Education**:

- Diploma (required)

License/Certification:

- Certification in Islamic finance or Takaful (preferred)

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