Multimedia Team Leader

2 days ago

Northern Suburbs, South Africa Flash Full time

**Responsibilities**:

- To ensure that the operating procedures for the department are understood and adhered to
- To ensure that standards / key performance indicators for department are met and periodically reviewed to ensure optimum achievement.
- To maximize people productivity by adhering to people management processes inclusive of coaching, audits and addressing disciplinary issues.
- Conducting probation/on boarding reviews, return to works, addressing any behavioral concerns in line with the Company’s Disciplinary policy and managing the team’s absenteeism in line with required targets and Company processes.
- Provides help to management, including hiring and training, and keeps management updated on team performance.
- Prioritize urgent comments and replies.
- Be creative and stay on top of social media changes and tools.
- Able to analyze trends with detailed feedback to management.
- Provide leadership and instruction to your team to complete tasks quickly and effectively.
- Inspire and motivate your team.
- You should be able to recognize and understand your audience on each account.
- Strategize and execute digital marketing campaigns and gather and analyze the data results from those campaigns.
- Monitor the influx of chats and report to management.
- Educate customers.
- Monitoring, organizing and coaching team on a day-to-day basis.
- Handle escalated complaints, questions and queries and resolve them.
- Conduct monthly evaluations on staff performance.
- Compile daily, weekly, and monthly reports, analyze them and send to management.
- Be able to come up with suggestions on better use of social media platforms.
- Promote excellent customer service orientation within team and across the wider business.
- People management including HR related issues.
- Carry out all Adhoc duties

**Minimum Requirements**:

- Matric (Tertiary Qualification will be to your advantage)
- Have 2years Leadership/management experience in a similar role.
- Proven customer service management experience (at least 2years in the call center environment)
- Be computer literate (MS Word & Excel)
- Must have own transport.
- Proven working experience in social media.
- Strong IR process and policy related competence

**Skills**:

- Ability to think creatively & innovatively within area of accountability.

**Attributes**:

- Solution-orientated
- Technical & functional knowledge
- Strong problem solving, organisational and negotiation skills
- Team Player
- Excellent communication and writing skills.
- Self -motivated
- Attention to detail.
- Results Driven
- Excellent communication and presentation skills
- Strong IR process and policy related competence
- Have strong stakeholder management abilities to engage with support teams.
- Have strong influence and motivational abilities.
- Have planning and organizing abilities.
- Ability to proactively problem solve.

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