Reservations

2 days ago

Durban, South Africa Marriott International, Inc Full time

**Job Number** 24034122

**Job Category** Reservations

**Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

  • Reservations Clerk

    1 week ago

    Durban, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**25113661 **Job Category**Reservations **Location**Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Reservations Agent

    2 days ago

    Durban, South Africa Uniciti Management Pty Ltd Full time

    Hotel Reservation Agent Required in Durban CBD Must Have - Sales / Hospitality Experience Sales Commision will be Provided **Salary**: R5,000.00 - R8,000.00 per month

  • Mgr-reservations sa

    2 weeks ago

    Durban, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**25028669 **Job Category**Reservations **Location**Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Umhlanga Ridge, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of...

  • Clerk-reservations sa

    2 weeks ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 22205615 **Job Category** Reservations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Reservation Officer

    2 days ago

    Durban, South Africa Uniciti Management Pty Ltd Full time

    all reservation work checking all online platforms interacting with customers closing off sales **Salary**: Up to R7,500.00 per month COVID-19 considerations: All customers to use a mask Ability to commute/relocate: - Durban, KwaZulu-Natal 4001: Reliably commute or planning to relocate before starting work (required)

  • Reservations and Groups Coordinator

    1 week ago

    Durban, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**25095636 **Job Category**Reservations **Location**Protea Hotel Durban Umhlanga, Protea Mall, Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Hotel Reservation Manager

    12 hours ago

    Durban, South Africa Adele Wint & Associates Full time

    The Reservations Manager will be responsible for the strategic initiatives of the Reservations Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for...

  • Reservations Clerk Protea Hotel Umhlanga

    1 week ago

    Durban, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24182163 **Job Category**Reservations **Location**Protea Hotel Durban Umhlanga, Protea Mall, Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Clerk-reservations sa

    2 days ago

    Durban, South Africa Marriott International, Inc Full time

    **Número de Empleo** 24034122 **Categoría de Empleo** Reservations **Ubicación** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management - Marriott International es un empleador...

  • Reservations & Revenue Manager, Durban (2671)

    1 week ago

    Durban, South Africa Hospitality Placements Full time

    Overview Required for Durban hotel Highly neg + benefits - 5 years’ experience in the same role in a 4 or 5-star establishment - Revenue and yield management experience (prerequisite) - Excellent English speaking, writing and presentation skills - Strong sales, reservations and revenue management expertise - Financial and analytical acumen - Ability to...