Assistant Manager Command Centre

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**Do you see a future that includes more?**
**More exposure to innovative technologies, more personal growth, more experience?**
**Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**:

- Job Title- Assistant Manager Command Centre- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Occupational Level- Professional- Job Category- Business Operations- Job Type- Permanent**OUR THINKING***

We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.**WHO WE ARE***

We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.**WHAT WE DO***

Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country’s financial landscape.

**WHERE WE'RE GOING**
***

The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities, and people’s ingenuity creates opportunities.As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services. The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.
- WHAT YOU WILL DO**PURPOSE**:
Management of The Monitoring & Processing of Critical systems, processes & Infrastructure.

There are four separate shifts teams made up of approximately 10 Command Centre Operators,1 Team leader. The Assistant Command Center Manager is responsible for managing 2 of these teams. The Command Center Assistant Manager is required to optimally manage the operations environment and to ensure that all outages and anomalies are escalated, communicated, and resolved efficiently in a timeous manner.

**You will engage with the following stakeholders**:

- Management
- Internal / External stakeholders
- PASA
- SARB
- Banks
- Telco’s, Internal Network Support, Managed Network Services

**Your key responsibilities include**:

- Provide support and guidance to Command Centre Team Leaders / Command Centre Operators as they conduct their daily task ensuring that all processes are completed successfully.
- Ensure processing of input and output data files are within the defined SLAs across all systems on both production/DRP.
- Ensure Team Leaders provide regular daily updates regarding processing of input and output data files across all services and in line with SLAs.
- Ensure timeous and accurate logging of Incidents and RFS when they occur (as per SLA)
- The Assistant Command Centre Manager is responsible for coordinating incidents and Incident resolution activities.
- Report and escalate any alerts or anomalies detected by the monitoring and processing of services.
- Timeous and accurate Customer communications (Within SLA) to Management/Internal and external stakeholders, PASA & SARB, Telco’s, Internal