Learning Facilitator

1 week ago

Johannesburg, South Africa Sage Full time

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People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

**Job Description**:
Key Responsibilities
- Conduct training-related research to enhance the current training content and carry out internal training needs analysis through consultations with managers and performance appraisals.
- Design training programs appropriate to the skills needed.
- Execute all training requirements in line with the CS strategy.
- Create and review training curriculum and assessments in line with knowledge gaps identified.
- Ensure the quality and consistency of training content throughout the training life cycle.
- Map out annual training plans and schedules.
- Identify appropriate technical and soft skill learning interventions through online assessments.
- Collaborate with Product Specialists and Product Development to ensure technical product training needs meet the CS strategy.
- Regular training intervention feedback through reporting and sessions to leaders, managers, and colleagues.
- Become the Subject Matter Expert for assigned products, including deep product knowledge and the domain business knowledge it supports.
- Ensure CS readiness in all products updates, new products launch and learning program changes.
- Ensure quality assurance is followed in all training activities.
- Responsible for managing learning environment processes, technology, and provisioning.

Must have: (5 or 6 Max)
- Matric / Grade 12 certificate
- B. Comm and or similar post graduate tertiary degree advantageous
- Be at the forefront of the latest training methodologies.
- Must have a Sage certification on Sage 300 People, Sage Premier and Sage Business Cloud Payroll professional, Sage Business Cloud Accounting, Sage Business Cloud Payroll, and experience on the various products.
- Experience with Microsoft Office, eLearning, and virtual learning technologies
- Must have exceptional communication and organisational skills, demonstrate initiative, and work well in a team-based environment
- Operational and relational knowledge: Must be able to listen, trust, form relationships, observe, identify, and report.
- Must be flexible to deal with different types of relationships and behaviours
- Ability to prioritise workload and manage own time in a deadline-driven environment.

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