Service Excellence Practitioner
2 weeks ago
**Listing reference**: adapt_000176**Listing status**: Online-
**Position summary**
**Industry**:IT & Internet
- **Job category**:Education and Training**Location**:Midrand
- **Contract**:Permanent**EE position**:Yes**About our company**
- Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.**Introduction**Job description**
Quality Management and Assurance
a) Customer Relationship Management
- Maintenance of the Quality Management System
- Provide accurate clerical and administrative support to the organisation
- Promote ISO awareness, policies and procedures throughout the organization
- Send out notices on all updated and recently published documents.
b) Internal Processes
- Ensure that documents are properly controlled, maintained and records are retrievable in accordance with the ISO 9001 requirements.
- Carry out Document Change Requests, obtain required approvals, archive documents and promote quality assurance of identified documentation
- Assist with External QMS audits as per audit schedule
- Compile monthly reporting on Quality Department activities;
- Register and distribute Process Improvement Requests,
- Escalation Requests and Customer Complaints and
- Log opportunities to the internal system
- Conduct quality audits throughout the organisation and report on compliance and corrective measures.
**Minimum requirements**
**Qualification**
- National diploma or relevant qualification
**Experience**
- Minimum 2 years Oracle development experience
**Skills**
a) Technical
- SLA Management
- ISO Standards and Auditing
- Data Analysis
b) Professional
- Planning and organising
- Business Writing Skills
- Instructor-facilitated presentations
c) Driving Value
- Actively seeking and implementing opportunities to maximize value in any aspect of the business._
- Setting a culture of continuously striving for better performance
- Challenging the current state in order to seek real improvements
d) Leading Self
- Taking responsibility and accountability for own behaviour, performance and development_
- Taking ownership for own performance and decisions and their impact on the business
- Demonstrating tenacity and resilience even when faced with obstacles
- Seeking opportunities for personal feedback, learning and development
- Acting decisively when tough or quick action is required
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