Shift Supervisor, Quick Service Restaurant

**MAIN PURPOSE OF THE POSITION**:
Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

**KEY RESPONSIBILITIES:
Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.

Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.

Allocate responsibilities to each employee on shift and monitor performance accordingly

Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required

Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.

Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.

Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.

Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives

**SKILLS & COMPETENCIES**:
**Language**

Excellent command of the English language

Strong communication skills

**Numerical**

Strong numeracy skills

Basic understanding of financial information

**Computer literacy**

Intermediate MS Office skills (Teams, Excel, Word)

**COGNITIVE COMPETENCIES**:
**Guest Orientation**

Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.

**Coaching**

Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks

**Delegate and follow-up**

The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

**Excellence orientation**

Capacity to focus on and achieve standards of service which comply with the highest expectations of clients

**Listening and feedback**

To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team

**Accountability and dependability**

The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast

**People Development**

Capacity to appreciate people's development needs

**Planning and organising**

The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coo-ordination of tasks and duties of individuals and groups.

To plan, prioritise and systemise the action in line with required resources.

**Delegate and follow-up**

The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

**People**

Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect

Recognise Team members frequently using CHAMPS and encourages them to recognize each other.

Coach and support Team Members and train them to do their jobs well.

Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.

Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.

Help RGM/RM to hire, develop and promote Team members

Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.

Encourage positive team work as per all Brand culture initiatives & principles

Assist RGM to ensure that all staff receive a comprehensive induction

Ensure that all restaurant staff is fully trained on all safety aspects

Ensure that the staff are effectively rostered to position as per the labour schedules

Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.

Assist Management and Assistant Restaurant Manager (ARM) to prepare the weekly labour schedule to ensure that all shifts are properly staffed and ensure that labour costs are in line with budget.

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