Customer Service Representative

2 weeks ago

Hermanus, South Africa Exceed Hr Full time

**Reference**: 7729 CM
**Consultant**:Christa Mostert
- The role is responsible for end-to-end delivery of customer outcomes and will facilitate and administer processes necessary to achieve mutually agreed customer outcomes. It will furthermore act as conduit between business and customers (after customer accepts quote for service/s), taking responsibility to ensure information is supplied to in a prompt fashion whilst keeping customers informed on progress until outcomes are successfully achieved. The incumbent will liaise with customers, internal staff, external service providers and partners.

**Qualifications**:

- Minimum requirement: Grade 12 or equivalent.
- Exposure to or theoretical knowledge of FAIS & FICA legislation required.
- Minimum 2 years’ experience in a reasonably complex process-orientated environment, preferably within Financial Services industry recommended.
- Tertiary qualification in Financial Services would be a definite advantage.
- Knowledge and experience with sales techniques/strategies to meet customer/business needs and objectives.
- Proven ability to be self-motivated and work autonomously, while also working successfully within a team.
- Proven organisational skills including the ability to prioritise work to ensure deadlines are consistently achieved.
- Strong attention to detail and follow through.
- Excellent telephone manner and confident on the phone.
- High degree of initiative and motivation.
- Demonstrated inclusive, collaborative and engaging approach; including the ability to consult, facilitate, negotiate and influence a broad range of people at all levels in a medium sized corporate environment.
- An ability to work under pressure in a rapidly changing environment.
- Solid stakeholder management skills and ability to develop trusted and enduring relationships with customers.
- Sophisticated communications skills, both verbal and written (English and Afrikaans) with excellent grammar and spelling.
- Strong interpersonal skills coupled within a resilient yet enthusiastic life disposition, including the ability to remain calm in dynamic situations and project with sunny poise and aura.
- Demonstrated and applied knowledge of relevant regulatory and compliance frameworks.

**Job Types**: Full-time, Permanent

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