Head : Client Solutions

Who are we?

MWL is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 120 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment
⦁ be an employer of choice; and
⦁ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?

This is a management position that forms part of the MANCO. The role is accountable for the product/business analysis and solutions that drive the strategy within MiWayLife.

**Key responsibilities are**:
⦁ Strategy and leadership
⦁ Customer profiling/segmentation (data analytics and insights generation)
⦁ Product management and development
⦁ Financial modelling and actuarial modelling, and valuations
⦁ Technology and innovation enablement
⦁ People management
⦁ Strategic Partnerships
What will make you successful in this role?

**Qualification & experience**:
⦁ Actuarial or statistical science degree
⦁ Product development/quantitative modelling experience within Financial Services (5 years+)
⦁ Management experience (middle/senior), 3 years+

Knowledge and skills

**IT**:
**⦁ MS**: Office Excel (advanced)
**⦁ MS**: Word, PP, Outlook, Access
⦁ SQL/Python
⦁ Technology capabilities and digital trends
⦁ BI tools
⦁ Enterprise and technology architecture

**Business**:
⦁ Sound financial services industry knowledge
⦁ Relevant regulatory legislation and compliance knowledge
⦁ Understanding of the fundamentals of a Life company
⦁ Sound knowledge of different financial services models, companies and entities
⦁ Distribution Strategy and Models
⦁ Digital and alternative distribution operations (including call centres)
⦁ Business planning, reporting and strategy development/execution
⦁ Business and financial metrics (EVP, VNB, profitability, expense ratio etc)
⦁ Corporate governance/risk management
⦁ Policy management
⦁ Quantitative modelling/analytics/data management
⦁ Product structure, pricing, premium, features, profitability
⦁ Underwriting/Claims
⦁ Statistical analysis
⦁ Client profiling and behavioural modelling
⦁ Campaign and client engagement management
⦁ Budgets and expense management
⦁ People management
⦁ MWL business operating model and strategy
⦁ MWL and competitor product knowledge

**Personal attributes**:
⦁ Leadership and strategic abilities
⦁ Synthesis and practicality (translate complex data into simple solutions)
⦁ Able to work with ambiguity and complexity
⦁ Balanced and integrative thinker (conceptual and analytic)
⦁ Takes accountability
⦁ Pragmatism
⦁ Innovative
⦁ Client orientated
⦁ Good communicator
⦁ Able to build relationships/partnerships
⦁ Sound planning and organising orientation

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.
Core Competencies Cultivates innovation - Contributing strategically Customer focus - Contributing strategically Drives results - Contributing strategically Collaborates - Contributing strategically Being resilient - Contributing strategically Turnaround time

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.
Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.