Business Support Sme

**Role purpose**

The Business Support Team is responsible for the analysis, management, implementation of changes as requested by clients and internal operations teams & support of existing processes. The Hiportfolio Specialist will focus on investigations of Operational queries regarding Hiport functionality, looking for improvements in using Hiport and business processes, investigate new Hiport functionality and interact with SS&C, Hiport’s vendor regarding problems/queries/new functionality

**Key Responsibilities**

**1. Operational Support**:

- Support day-to-day business operations.
- Address and resolve operational Hiport queries promptly, ensuring mínimal disruption to business processes.
- Investigate Hiport problems/bugs, log with SS&C and manage until a solution have been found.
- Collaborate with various departments to ensure operational processes align with company policies and regulatory requirements.

**2. Process Improvement**:

- Identify inefficiencies and areas for process enhancement within business support operations.
- Assist in the analysis, design, testing and implementation of process improvements to optimize workflow and reduce risks.
- Investigate, analyse, test and implement new Hiport Functionality.
- Coordinate/perform Hiport testing of bug fixes.
- Perform post-implementation review.

**3.** **Stakeholder Engagement**:

- Build and maintain strong relationships with internal stakeholders and external stakeholders.
- Serve as a liaison between the business support team and other departments, ensuring seamless communication and collaboration.
- Communicate key operational updates, changes, and process enhancements to relevant stakeholders.
- Work closely with cross-functional teams to implement new systems, tools, and technologies that streamline operational processes.

**4. Training and Support**:

- Conduct key operational updates, changes, and process enhancements via training to relevant stakeholders.
- Assist in developing training materials to enhance the team's understanding of business support operations and procedures.

**5. Project Participation**:

- Contribute to projects related to system upgrades, new product implementations, and operational improvements.
- Collaborate with project managers to support the planning, testing, and implementation of changes within the business support function.

**Competencies**
- **Communication Skills**: Ability to effectively convey (verbally and written) and exchange information, ideas, and feedback across various channels to ensure mutual understanding and collaboration.
- **Problem-Solving & Analytical Skills**:Ability to identify, analyse, and develop effective solutions for complex issues using critical thinking and derive meaningful insights.
- **Decision-Making Skills**:Makes rational, realistic, and sound decisions based on consideration of all the facts and alternatives available.
- **Stakeholder Management**:Ability to effectively manage relationships with internal and external stakeholders; communicates with influence and builds strong partnerships.
- **Attention to Detail**: Ensures the highest level of accuracy and quality data.
- **Adaptability**: Demonstrates flexibility in handling changing requirements and workloads.
- **Time Management**: Effectively manages time and prioritises tasks to meet deadlines.
- **Client Focus**: Prioritizes client needs and ensures high levels of client satisfaction.
- **Process Improvement**: Identifies and implements opportunities for enhancing operational efficiency and effectiveness.
- **Risk Management**: Ability to systematically identify, assess, and mitigate potential threats to ensure organisational resilience and strategic success.

**Qualifications & Experience**
- Bachelor’s degree in Finance, Business, Economics, or a related field.
- Minimum of 5-7 years of experience in business support, operations, or a related role within the investment industry.
- Extensive relevant working experience in Investment Administration environment.
- Hiportfolio working knowledge is essential.
- Proficient in MS Office suite.