Chocolate Advisor Position

**Background of the Company**

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 15 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

**Position Purpose**

The Key Holder is responsible for opening and/or closing the store and ensuring that proper store procedures and policies are followed when store management is not on duty or unavailable on the floor. The Key Holder will supervise all employees and oversee sales, merchandising, customer service and all operational functions in the absence of store management.

**Key Responsibilities**
- Demonstrates leadership amongst peers by demonstrating personal customer service and selling skills, participating and being fully engaged with the team
- Supervise employees to complete tasks and achieve goals in the absence of Store Management
- Manage shop floor and drive sales by addressing customer concerns, motivating and training employees
- Ensure that merchandising is as per LINDT standards, daily stock replenishment takes place, marketing communication is in order, store cleanliness is as per LINDT standards, all operational tasks completed
- Open and close the store following proper procedures documented in the opening and closing checklist
- Ensure doors are opened/closed properly
- Complete the necessary banking according to the proper procedure
- Execute lead cashier responsibilities such as returns, exchange, expenses
- Remain current on all company policies and ensure that all policies, standards, and procedures are maintained and followed in a consistent manner
- Stays current and up-to-date on all store systems

**Product Knowledge**
- Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
- Product pricing, packaging, and category performance knowledge
- Comply with product management and handling procedures
- Compliance with food and hygiene and safety standards practicing good hygienic practices

**General**
- Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
- Record sampling and wasted products actively quality controlling products
- Ensure all fixtures, glass cabinets, and floors remain clean and tidy throughout the day
- Ensure body language, mannerisms, and physical and verbal presentation uphold the company image and grooming policy
- Accepting courier deliveries and confirming all items are received against the invoice
- Assisting in stock counts
- Unpacking, moving, and restocking products

**Work, health, and safety**
- Comply with all work health and safety requirements
- Report damaged or dangerous equipment or property to management

**Ma**nual Handling**
- Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
- Moving stock from storerooms to front of house
- Confident and interactive with a friendly disposition
- Excellent communication skills with a strong work ethic that can represent a premium brand
- Responsible and accountable in achieving individual goals and budgets
- Good time management skills (multi-tasking and prioritizing)
- Grade 12
- Customer Service background
- Polite and patient