Intermediate Travel Consultant

1 week ago

Pretoria, South Africa Tourvest Travel Services Full time

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective, and cost-conscious travel service delivery that differentiates TTS. Ensure the ongoing of all-encompassing viability of the TTS division. The consultant will need to assist clients with navigational support and technical queries with reference to the online booking system.

**Issuing, reissuing Tickets and Refunds**
- Ability to work on the Amadeus GDS.
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
- Facilitate client prepayment requests.
- Accurately complete all reissues.
- Ability to complete all refunds accurately.
- Ensure corporate fares are utilized.

**Quality Control(QC) & Reservations**
- Limited QC rejections
- Ability to accurately conclude multi-sector/round the world reservations
- Clear Dashboards
- Clearing of TRF’s within required SLA
- Clearing of Q’s

**Policies and Procedures**
- Alignment to all TTS polices/procedures found on Dashboard
- Fully conversant with the paperless procedure

**Standard Operating Procedures (SOP)**
- Full alignment to the TTS Standard Operating Procedures.
- Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.

**Preferred Partners & Client’s Profiles**
- Fully conversant with preferred partners both of TTS and the Ability to update all travellers’ profiles client.

**Profit Performance**
- Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
- No tickets to be on the un-invoiced ticket list.
- All ECC charges invoiced out the following day.
- Cost conscious for both TTS and the client.

**Client Satisfaction and Relationships**
- Understanding and adhering to the clients’ travel policies and procedures.
- The ability to advise the solution to the problem.
- A client centric mentality, with consistent extra mile service.
- Ability to build relationships with TTS clients.
- Immediate attention to any client complaint.
- Adhere to TTS /client turnaround times.

**DAILY OPERATIONS**
- The ability to do the following in Travelit:

- Load a user.
- User details - Be able to allocate roles and cost centres and unlock the user.
- Loading VIP Travellers and Allocating the Role and comments as well as Updating.
- Allocate travel policy by user / Send Registration mails.
- Update current cost centres with correct approval groups.
- Load approval Group and Allocate people to the group.
- Load cost centre and allocate the roles and update to the correct BU.
- Load a new BU / Account Number / credit card - Maybe only Seniors.
- Amending Car hire rates and RAC when changed.

**EDUCATIONAL REQUIREMENTS**
- Matric Qualification
- Travel Diploma

**EXPERIENCE IN YEARS**

Minimum 4 years’ experience with at least 3 being in an intermediate role in a similar organisation

**KNOWLEDGE**
- Beginners and intermediate fares course.
- Ticket reissue course.
- Ticketing course.
- Business with charm and savvy (Excl External Applicants).
- Customer service course.
- Sound geographical knowledge.
- Sound visa knowledge.
- Amadeus.

**Job Type**: Temporary
Contract length: 6 months

**Education**:

- Diploma (required)

**Experience**:

- Intermediate Travel Consultant: 3 years (required)

License/Certification:

- Galileo or Amadeus Certificate (required)

Expected Start Date: 2025/01/01

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