User Support Technician
21 hours ago
JOB PURPOSE
Provide information technology technical support to users.
KEY PERFORMANCE AREAS
- Provide first
- and second-line IT technical support.
- Record, track, and monitor incidents using the Incident Management Tool.
- Ensure all incidents and problems service requests are dealt with in a professional and timely manner to agreed service level.
- Assist with assigned IT projects tasks.
- Install, configure and maintain hardware and software.
- Testing - perform any necessary software / hardware / device testing.
- Troubleshooting and diagnosing software and hardware issues.
- Document support resolutions and maintain knowledge bases.
- Perform ad hoc activities as and when required.
EDUCATION, SKILLS, AND EXPERIENCE
- Grade 12 or Matric
- A+ or N+ certification
- Microsoft 365 Fundamentals advantageous
- At least 1 year experience in the service desk and desktop support environment.
- Sound knowledge of Microsoft Office 365 and Windows Operating Systems.
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