Client Success Manager

2 weeks ago

Pretoria, South Africa Bionic Talent Full time

**About the Client**:
Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Account Manager to join their team.

**About the role**:
**Professional fluency in English is essential.**

**Experience in digital marketing agencies is required. Experience in the home services niche is preferred.**

**What you’ll be doing**:

- Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
- Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
- Develop and implement account strategies to drive client satisfaction, retention, and growth.
- Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
- Work closely with cross-functional teams to ensure the successful execution of client projects.
- Coordinate project timelines, deliverables, and communication to meet client expectations.
- Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
- Provide regular reports to clients on project progress and results.
- Ensure a high level of client satisfaction by proactively managing expectations.

**Who are we looking for?**
- Minimum 4 years of experience as a Client Success Manager.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
- Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
- **Experience in digital marketing agencies is required.**:

- **Experience in the home services niche is preferred.**

**Position**: Client Success Manager

**Remote Status**: Fully Remote

**Preferred Location**: Global

**Working Hours**: 9 am to 6 pm EST

**Holidays**: US Local Holidays

**Salary**: USD 2200 to USD 2800 per month

**Internal Job ID**: 0396

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