Promotions Analyst

2 weeks ago

Cape Town, South Africa Pick n Pay Full time

**Job Advert Summary**:
**Duties & Responsibilities**:
The key responsibilities for the role include executing Smart Shopper promotions and data selection using Smart Shopper tools and systems. This is a task that requires attention to detail, adherence to process, and initiative to be able to pre-emptively identify and flag challenges.
- Working with the Smart Shopper teams on additional day-to-day responsibilities and tasks
- Assist the Smart Shopper customer care team with customer queries
- Manage and resolved the Smart Shopper 4Me queries
- Managing and maintaining promotions/campaigns schedule accordingly
- Finding solutions from previous use cases for loyalty campaign setup
- Ensure operations and production support call reports are completed daily
- Feedback to CRM to optimise data and target group selection
- Communicate effectively to coordinate deals

**Outputs will include**:
Promotions accurately loaded on the Smart Shopper tools for customers to receive in-store or online.

**Minimum Requirements**:
Information Systems industry knowledge - with a minimum of 1 years’ experience

National diploma or undergraduate degree at NQF level 6 or 7 - preferably in IS or related field

Proficiency with SAP ERP, BW and CRM systems is preferred

Demonstrable experience working with information systems is preferred

Excellent written and oral communication skills

Proven analytical and problem-solving abilities

Ability to effectively prioritise and execute tasks in a high-pressure environment

Ability to work well under pressure and identify and key issues in a changing environment

Ability to work effectively independently and as part of a team

**Competencies**: Attention to detail Excellent written and oral communication skills Highly motivated & fast paced Ability to analyse, evaluate and solve problems Strategic & customer focused Ability to work in a team Ability to work under pressure Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to work well under pressure and identify and key issues in a changing environment
**Additional Information**:
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