Supplier Market Engagement and Communication

Company Description

OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

The Claims Supply Chain (CSC) Function at OUTsurance unlocks value for the business through the claims supply chain. We do this by employing world-class technical expertise and inspiring award-winning administrative processes. Our vision is to disrupt the market, simplify our processes and serve both internal and external stakeholders. Our involvement includes supply chain design, contracting, sourcing & purchasing decisions, and business improvement project execution.

**Job Description**:
The Claims Supply Chain Function (CSC) at OUTsurance requires a specialist to assume operational responsibility for all Supplier Market Engagement and Communications (SMEC). The OUTsurance CSC team aims to ensure it communicates professionally and warmly with all its partners to ensure all parties are aware of their respective roles in executing our promise of AWEsome customer service. Leveraging effective communication through an annual roadshow, regular correspondence, and online content is key to achieving success in our partnerships.

**Attributes**:

- A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
- A passion for consensus-based decision making
- The ability to deliver in a high-pressure, innovative environment
- An appreciation for the role that CSC plays in mitigating financial and reputational risk for OUTsurance
- Excellent negotiation skills
- The ability to engage at tactical and operational levels of the business
- Attention to detail
- Excellent verbal and written interpersonal skills
- Ownership of personal development

**Areas of responsibility**:

- Implementation of OUTsurance Supplier Market Engagement and Communications (SMEC) Strategy and SMEC Policy in consultation with HOD
- Develop the annual, quarterly, monthly, and weekly SMEC execution calendar in-line with pre-approved initiatives
- Support long, medium, and short-term budgeting for all SMEC initiatives
- Implement all SMEC initiatives and report on outcomes for each initiative
- Specify and oversee the development of all required surveys and MIS to track supplier progress across all SMEC KPAs and KPIs
- Gather Learnings and Insights for SPEC
- Planning and implementing projects and events nominated by EXCO, CESCO, Transformation Forum, CSC Leadership that fit within core pillars within SMEC strategy
- Maintain a detailed knowledge of the company’s policies, principles and strategies and keep up to date with relevant developments
- Insight on current SMEC trends to help in time and achieve the highest impact
- Identify the organization’s requirements and expectations for each project
- Designing, Planning and Implementing project status meetings monthly and quarterly for the CSC Leadership Team
- Work closely with Actuarial, Marketing, Claims, Assessing, CLT, Finance and Transformation functions for relevant support to achieve project outcomes
- Create new campaigns for ad-hoc SMEC projects to improve supply chain engagement
- Work with key internal role-players to brainstorm content ideas, in line with the company’s strategy and in support of various brand initiatives
- Co-ordinate the sourcing of appropriate and cost-effective promotional and branding material regarding SMEC initiatives
- Comfortable in front of the camera
- Ensure that Service Level Agreements (SLAs) are in place for all SMEC projects and liaise with various stakeholders
- Establish and nurture relationships with internal and external stakeholders

**Regular Duties**:

- Adhoc, Monthly, Quarterly, and Annual publications to OUT CSC through the following channels:

- Braze
- Solid Jobs
- OUTsurance Website
- Social Media (LinkedIn, Youtube etc)
- Service Provider Web System
- Online Surveys
- MS SharePoint
- Proofreading and copyrighting of all official CSC communication
- Design and management of OUT Supplier Website and Portal
- Focus group planning for CSC project pilots
- Annual Roadshow Event Planning and Execution
- Monthly, Quarterly Communications Tracking to Execution Reporting
- Co-ordinate and solicit input from OUTsurance Claims Leadership to ensure Claims Service and Cost control objectives are clearly communicated

**Qualifications**:

- A tertiary qualification in marketing, internal communications, and/or copyrighting is essential.

**Experience**:

- 2-3 years of experience essential

Additional Information

In accordance with OUTsurance’s Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.