Product Consultant

1 week ago

Cape Town, South Africa Smollan Full time

We are looking for a Product Consultant in **Cape Town** to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

**As a Product Consultant, you will be responsible for**:
**1.**Customer Experience Management**
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service
- Monitoring and managing inventory including the storing, tracking and maintenance of equipment

**2. Inventory Management**
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices

**3. Managing & Ensuring Compliance**
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
- Reporting and KPI's
- **Delivery of Quality Reporting & Insights**:

- Feedback on what is working and what is not working,
- Red flag escalations of issues encountered on the sites,
- Speedy response to resolve issues that are encountered,
- Provide insights gained from customer interactions

**4. Administration**
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships

**Key Competencies**
- Organisational commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
- Analysis & problem solving Sales orientation
- Quality and detail excellence Communication

**Minimum Qualifications**: Matric

**Minimum Experience**:2-3 years’ experience in sales retail environment

**Knowledge, Skills & Abilities**:
Sales and Marketing knowledge

Customer Service Skills

Self management

Effective administration and communication skills

Knowledge and understanding of renewable energy

Literacy - MS Office

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