Change Management Specialist

**Scope of Services Definition**

The Change Management Consultant will work under the guidance of the NCMS Project Manager, NCMS Project Sponsor and Owner of the NCMS Project. There is a direct reporting line to the NCMS Change manager and a dotted reporting line to the PMO Manager.
- Detailed analysis of the current and desired state.
- Develop and implement a change management strategy and plan to manage the change process.
- Develop an effective stakeholder and communication strategy to ensure that the change activities are communicated to all the impacted stakeholders.
- Conduct change readiness assessments and identify the barriers to change.
- Identify the areas of resistance and develop a resistance management plan.
- Manage and maintain the relationships with the NCMS change influencers.
- Propose and implement the change interventions necessary for the success of the NCMS.
- Conduct a post-implementation assessment to assess among others, the realisation of the project benefits, adoption rate and proficiency levels of end-users.
- Ensure that the changes are reinforced and sustained.
- Work closely with the trainers and ensure that stakeholders are identified for training and evaluate the training.

**Education and experience**:

- 3 Year degree (Preferably Behavioural Science, Communication or related fields).
- Minimum 5 -8 years’ experience.
- Relevant change management certification.
- Change management theory and practice.
- Experience working at a change management consultant level for projects in a multi-functional organisation.
- Experience in programme/project, managing change initiatives or other relevant business experience.
- Experience with facilitating workshops.
- Experience in negotiating for desired outcomes.

**Key responsibilities**:
**Prepare for Change**
- Clarifies and agrees the Change Management priorities, activities and resources with the Change Management Programme Manager.
- Assesses the change impact and readiness for change initiative, identifying key barriers.
- Develops Change Management plans (e.g., stakeholders’ management, training, coaching, communications and resistance management).
- Develops Change Management material and content with the assistance of the appropriate Specialists.
- Engages with stakeholders to obtain buy-in to the change initiative.
- Incorporates successful Change Management solutions from other initiatives into change plans.

**Manage the Change**
- Promotes the need for and benefits of Change Management as part of the change initiative.
- Selects appropriate pilot sites and tests Change Management plan/activities at pilot site to ensure appropriateness for further roll-out in business unit.
- Executes Change Management plan in line with change initiative scope and budget.
- Executes specific activities with allocated resources to achieve Change Management plan.
- Manages the impact of the change initiative at business until level.
- Provides feedback to stakeholders on change initiative progress and risks.
- Facilitates the resolution of resistance and barriers to the change initiative.

**Reinforce Change**
- Ensures effective transfer of ownership of the change to business (Change influencers) and support areas (e.g. HR).
- Assists the business to “own” the change initiative and commit to its reinforcement.
- Evaluates change initiative through post implementation review.
- Accepts responsibility for the measurement of benefits realisation for change initiative

**Programme / Project Management**
- Project manages the Change Management plan.
- Proactively identifies issues and risks (conscience of the project), providing feedback to Change Management Programme Manager.
- Manages Change Management activities in line with other initiative components (e.g. technology and process).
- Continually reviews and revises Change Management timelines and scope.
- Understanding of both Waterfall and Agile PM approach will be an advantage

**Administration**
- Provides updated actual and estimated hours and timelines, as well as expenses incurred and anticipated, to Change Manager
- Ensures timeous administration in the Change Management areas of training, communication and resistance management.
- Provides progress reports to the Change Manager.
- Integration and capacity building
- Facilitates the building of a change culture/resilience and change management capability in the business unit.
- Shares learnings from change initiatives across the change community to enable knowledge management.
- Keeps abreast of leading-edge Change Management practices and tools.
- Revises the Change Management approach to include best practice and improved efficiencies.
- Works with the Programme Manager to optimise the assignment of change resources

**Key performance measures**:

- Developed Change Management plans (e.g. stakeholder management, training, coaching, communications and resistance management.
- Change Management plans implemented and set outco