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Assistant Store Manager

2 weeks ago


Gauteng, South Africa The Foschini Group Full time

**Key Responsibilities**:

- Support the Store Manager in overseeing daily store operations to ensure smooth running and profitability.
- Lead by example in driving sales and motivating the team to achieve monthly targets.
- Monitor customer service standards; ensure every customer is greeted, assisted promptly, and leaves satisfied.
- Manage stock control by overseeing receiving, replenishment, and accurate stock counts.
- Identify and report stock losses, variances, or discrepancies and implement corrective actions.
- Ensure effective merchandising, in line with Volpes’ brand standards and promotional plans.
- Maintain store appearance and housekeeping to the highest standard.
- Oversee end-of-day procedures, cash-ups, and all administrative duties including petty cash, reporting, and scheduling.
- Plan and manage staff rosters, attendance, and leave.
- Train, coach, and develop staff to enhance individual and team performance.
- Handle customer queries, complaints, and after-sales service efficiently.Ensure all company policies, procedures, and Health & Safety regulations are followed.

**Experience and Qualifications**:

- Grade 12 (Matric).
- Minimum 3-5 years of retail experience.
- At least 2-3 years of management or supervisory experience.
- Strong background in sales, merchandising, and stock management.
- IR (Industrial Relations) experience is essential.Tertiary education in Retail or Business Management will be advantageous.

**Skills**:

- Excellent leadership and people management skills.
- Strong communication and problem-solving abilities.
- Solid administrative and organizational skills.
- Merchandising and visual display knowledge.
- Customer service and sales orientation.
- Ability to work under pressure and meet deadlines.Computer literacy (Microsoft Office and Outlook).

**the Employment Equity Act.**

**#LI-MS1