Call Center Manager

7 days ago


Potchefstroom, South Africa VeriCred Collections Full time

**Qualifications and experience for of the successful applicant include**:

- Matric is essential.
- Call centre leadership courses will be advantageous.
- 5 years’ experience in the collections industry.
- 5 years in leadership of staff will be advantageous.
- Computer literate
- Skillful writing skills with effective communication skills.
- To have good knowledge of the DCA ACT- code of conduct and POPIA
- Experience as Supervisor/Team Leader may be beneficial.

**Requirements & Responsibilities**:

- Managing performance.
- To manage the production in the call centre for each employee daily.
- To ensure all performance management reports are completed on a weekly basis.
- Manage leave for the call centre.
- To train new trainees and the ability to run refresher training in existing staff
- Planning and implementing strategies to ensure client targets and personal targets are reached.
- Conduct interviews, appointments and disciplinary hearings.


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