Installation Team Leader

2 weeks ago

Midrand, South Africa ikeja Full time

Hey We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’).

ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa while providing the absolute best customer service and experience possible.

Ikeja has a culture of innovation, urgency, frugality, and perfection and is led by founders who are relentless in creating a company that dominates the segment and controls the township connectivity ecosystem. We’re looking for people who are inspired by this mission and can help us achieve it.

ikeja Wireless is looking for RF technicians to join our team, as we embark on the expansion of our network throughout South Africa.

In taking on this role, you will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing internet startup that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution - we’re dedicated to building and empowering the communities which we serve, by equipping them with the_ _accessibility_ required for their personal and professional development.

**The role**

We are seeking technicians who are looking to gain experience in the telecommunications space, more specifically through being involved in serving our customers by carrying out the maintenance of our wireless internet services

The Wireless Maintenance Technician role demands that you be proactive, resourceful, hands-on, highly responsible, and able to take initiative.

**Responsibilities of the role (not limited to but including)**:
**Installations & Maintenance**
- Relocation of wireless services
- Remounting poles
- Reprogramming and replacing hardware
- Uninstalls and loco work
- Fault finding and troubleshooting

**Team Foreman**
- Organise and oversee your team
- Oversee your team’s job cards
- Responsible and accountable for your team’s tools
- Liase with the Team Manager as a touch point for the team
- Liaise with Customers
- Liase with Customer Support regarding scheduling
- Collect install fee/sign up fee via cash, or yoco device
- Handle cash/facilitate yoco payment from installs and relocations and ensure it is handed over accordingly
- Provide customers with invoices from relevant office department if so required
- Assist the Team Manager with inspection of vehicles

**Requirements**:

- Background in cabling installations (Wireless, CCTV, DSTV etc)
- Ability to use a variety of tools including drills, ratchets, hammers, allen keys, crimping tools

**Bonus points**:

- Have a valid Drivers License
- You live in one of the communities that ikeja serves
- Experience leading a small team

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