Workforce Administrator

6 days ago

Germiston, South Africa RJPersonnel Full time

2years
- Complete and manage schedule exceptions/adjustments for the company on a daily basis.
- Ensures the accuracy and timeliness of data by responding to time-off requests, schedule changes, and other types of requests.
- Monitor all real-time and intra-day activities to ensure operational goals are met.
- Accurately tracks and manages contact centre schedule adherence.
- Conduct analysis and recommend solutions to address real-time performance opportunities.
- Prepare daily/weekly/monthly and ad-hoc reports and distribute to management.
- Develops strong working relationships within the organization to ensure efficient and effective problem solving and issue resolution.

**Qualifications and Experience**:

- Matric.
- A related tertiary qualification would be advantageous.
- Advanced Microsoft Excel experience to include using formulas, filters, pivot tables, importing/exporting data from multiple source.
- Workforce Management experience in any function or facet (I.e., Real-time/Intraday Call Management, Workforce Administrator (Entry Level), or Workforce Analyst).
- Comfort and ability speaking to an audience.
- Excellent verbal and written skills; high accuracy of work; fosters open two-way communication; excellent basic math (addition, subtraction, division, multiplication) skills.
- Above average punctuality and personal attendance.
- Exceptional attention to detail.

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