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Administrator - Inventory.commercial Operations Sa

2 weeks ago

Mpumalanga, South Africa MTN Full time

**Management of Inventory Stock**
- Responsible for Own Shop stock holding - ensure optimal stock levels in line with MRP framework
- Responsible for receipt and dispatch of stock
- Ensure adherence to all PPPs across the functional areas
- Compiles Stock Reports
- Responsible for Housekeeping within Inventory Department
- Responsible for and controls Security for the entire Inventory process
- Responsible for physical receipting of Stock and all associated Documentation
- Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
- Responsible for POD’s retrieval
- To clean and clear stock interfaces
- Accountable for management training and OBF
- Technical returns and receipts of technical repaired phones
- Ordering of Handsets, SIM cards, SIMKITS and accessories
- EBU collections for clients from Morningside
- Interface and in transit - communicate with regional inventory controller - OMS2 & ERP
- Sourcing of IBTs
- Responsible for logging returns and returns of TECH, OBF, warranty assessments & obsolete and distressed stock
- Ad hoc and financial stock
- Responsible for filing and keeping 3 months paperwork - Metro file - defining different transactions.
- Responsible for ensuring that Vaults are locked up all times
- Responsible for issuing of stock to CSR
- Responsible for merchandising stock, re: marking and labelling shelves inside inventory accessory stock
- Placing orders and ensuring that Insurance levels is maintained
- Receiving of stock and attending to the courier

**Reporting**
- Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

**Customer Satisfaction**
- Establish and build relationships with all relevant stakeholders
- Align service delivery to changing market segments
- Understand customer needs and develop and fine-tune systems accordingly
- Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
- Put contingency plans in place to prevent delays and enhance the customer experience
- Adopt a proactive approach to prevent problems from arising in the future
- Initiate change to continually improve all aspects of service delivery
- Drive continuous improvement as an important element of service delivery
- Deliver measurable results