Installation Manager

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference. _
- It's time to make a move. Join our flow. _

As a global leader in the elevator and escalator industry, we believe in improving performance through inspiring, engaging, and developing our people. Being a part of a global network of people, we are looking for a unique individual who would leverage working in a culture that fosters innovation and empowers individuals to make a difference.

KONE South Africa continues to focus on growth despite the difficult economic times. KONE has several strategic positions to support its Global and Local “Sustainable Winning with Customers” strategy and the **Installation Manager **role in Durban is one of these positions. This position will support KONE South Africa in achieving its Strategic Targets and Ways to Win in the strategy while further driving operational excellence in contract/project management in both new and modernization projects.

Reporting directly to the **Delivery and Operations Manager **, we are looking for an energetic and enthusiastic **Installation Manager **to be based in our Durban office. In this role, you will lead the installation teams and be responsible for planning, organizing, and directing the completion of all projects for KONE, while ensuring these projects are on time, on budget, and within scope. The position will also require you to manage specific large projects where you will be accountable for managing the scope, schedule, and budget of the assigned project(s). You will be the interface with all key stakeholders both internally and externally during the project, especially focusing on continuous, proactive collaboration with the customer. You will plan, direct, and coordinate the project activities to ensure that project objectives are accomplished within the agreed schedule and budget, using approved KONE methodologies and tools with the primary objective of customer satisfaction and KONE profitability.

The **Installation Manager **focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being someone who considers attention to detail as a priority. We need someone who can influence, is result-driven, and has strong commercial acumen.

**What will you do?**

**Project Delivery and Installation**
- Be accountable for project scope, schedule, and budget, delivering the project within the defined contractual requirements and KONE objectives.
- Be responsible for Installation capacity planning and accountable for optimized resource (people and tools) utilization.
- Actively monitor and report installation performance, ensuring action on deviations.
- Managing project deliverables in line with the project plan.
- Ensure continuous full-chain project monitoring and control.
- Be responsible for continuous improvement of safety, quality, and productivity.
- Be responsible for managing the quality of installation subcontractors.
- Take the lead with customer interaction on site as well as with installation-related customer disputes and escalations management.
- Ensure professional stakeholder management.
- Be accountable for proactively managing customer communication throughout the project.
- Ensure integrated project planning and management with customers and KONE full chain teams.

**Project Management**
- Be responsible for successful project start-up, project reviews, project reporting, and facilitating project governance.
- Ensure that project status and progress is effectively communicated to KONE management and to customers.
- Be responsible for operational and financial project risk identification, mitigation, contingency planning, and potential recovery actions.
- Be accountable for the project’s financial planning and forecasting, cash flow management and revenue management (capitalizing on change order opportunities).
- Be accountable for actively driving Sales-to-Operations handover quality, accountable for handovers to Customer and Maintenance as well as project closing activities.
- Maintain master action log and lessons learned document.
- Plan and ensure sufficient project resourcing and competencies.
- Manage and lead the full chain project team.
- Create and maintain safety and security awareness amongst employees and subcontractors in the project. Ensures following of KONE's and Customer’s safety and security policies.

**Leadership / People management**
- Manage the competence, activities, and performance of Project Staff.
- Proactively manage the capacity of his/her team as per the decisions made in the Sales and Operations planning process.
- Perform site and process audits within his/her team to ensure compliance with installation methods, safety policies, and KONE Way / lo